Experience Coordinator

Mō te tūka | The role

Join our Wheako Tauira | Student Experience team and be at the heart of creating positive experiences for prospective students, current students, whānau, and visitors.

Working in our Student and Visitor Centre, you'll help deliver welcoming, responsive, and high-quality support while contributing to initiatives that enhance engagement, recruitment, retention, and student success.

Some tasks of the role include:

• Providing professional frontline support through in-person, phone, email, and digital channels.
• Responding to, triaging, and resolving student and prospective student enquiries.
• Supporting student experience and engagement activities across the student journey.
• Maintaining CRM records and monitoring service requests through to resolution.
• Updating student communication channels and supporting key communications initiatives.
• Contributing to knowledge resources, process improvements, and digital service enhancements.

This is a varied and people-focused role where you'll combine customer service, administration, communication, and relationship-building skills to support students throughout their Lincoln University journey.

Mahi & Wāhi / Utu | Work pattern, location & salary

This fixed term role covers parental leave and concludes in July 2027. Hours of work are Monday – Friday, 8:30 am – 1:00 pm (22.5 hours per week), at our Lincoln Campus.

The salary for this position is $59,000 per annum, pro rata to part-time hours.

Kā tino Pūkeka/Whēako | Essential skills/experience for the role

To be successful in the role you will have

• A relevant qualification and/or experience in a customer service, administration, or education environment.
• Experience using CRM systems (Dynamics experience preferred) and confidence working with multiple digital systems.
• Strong communication and relationship-building skills, with the ability to engage effectively with people from diverse backgrounds.
• Excellent organisational skills, attention to detail, and the ability to manage competing priorities.
• The ability to research, analyse, and provide accurate information in response to complex enquiries.
• Demonstrated initiative, sound judgement, and a proactive approach to problem-solving.
• Intermediate Microsoft Office skills and a commitment to delivering outstanding customer service.

Kā hua ka riro ki a koe | What's in it for you?

Join a supportive, inclusive community that values diversity, wellbeing, and professional growth. Benefits include:

• Flexible, family‑friendly work + free on‑site parking
• Professional development & mentorship to grow your career
• Free, confidential wellbeing support through Clearhead (EAP)
• Southern Cross employee benefits
• Access to on‑campus gym with discounted membership
• On‑site early childhood centre with staff discounts
• A vibrant campus lifestyle with cafés, green spaces, and a sense of community

Mō mātou | About us

Te Whare Wānaka o Aoraki | Lincoln University is a specialist institution dedicated to impactful research and higher education that supports land-based industries in New Zealand and globally.

Our campus sits at the heart of the Lincoln research precinct, complemented by university-owned farms and research stations that blend education, research, and hands-on learning. At Lincoln, students are at the heart of everything we do, empower them to grow their potential and contribute to a more sustainably productive world through world-class teaching and research.

As a progressive university with an ambitious vision, we value a professional workforce that reflects the diversity of our community. Our staff engage with students, parents, government, iwi, and external stakeholders, upholding Lincoln University’s reputation through their work.

Our Te Tiriti o Waitangi commitments begin with mana whenua. We honour our special relationship with Ngāi Te Ruahikihiki and Te Taumutu Rūnanga, embedded in our He Tūtohinga Whakamātau | Charter of Understanding.

Tono ināianei | Apply now

Ready to apply? Submit your CV and a cover letter that highlights your fit - tell us why you want this role and what motivates you to join Lincoln University.

Applications received via email will not be considered, however specific enquiry relating to the role can be made to [email protected]

We are committed to fostering a diverse and inclusive community where everyone feels valued and supported, and we welcome applications from people of all backgrounds.

We are only considering applicants who have current unrestricted legal working rights in New Zealand. We are unable to provide visa sponsorship for this role.

Apply now – we will review applications as they are received and may close the advertising early.

View the position description at: https://careers.lincoln.ac.nz