Experience Coordinator

The Experience Coordinator plays a key support and ministry leadership role across the teams that shape the weekend and event experience at Christ’s Church. This position provides administrative and operational support to the Experience department while also overseeing food and refreshment experiences within Guest Experience, including the café/coffee environment, Sunday Suppers, Food Tent, and other food-centered events. The ideal candidate is highly organized, relationally intuitive, and skilled at managing systems, resources, communication, volunteers, vendors, and hospitality details. This role helps ensure seamless preparation, execution, and follow-through for worship services, gatherings, and church events while creating environments where people feel welcomed, known, and connected.

• Be a Disciple Maker: Foster a disciple-making culture by personally modeling disciple-making values and behaviors and by helping volunteers discover how God has uniquely gifted them to serve.
• Support Across Experience Ministries: Provide administrative and project support across Guest Experience, Worship, Production, and other Experience ministry areas. Coordinate logistics, systems, resources, and communication that support guest engagement and consistent ministry execution.
• Communication and Connection: Field inquiries and direct them appropriately, maintaining a helpful and welcoming presence while partnering with staff, ministry leaders, and volunteers across the church.
• Lead Food Services: Recruit, schedule, train, develop, and disciple Food Services volunteers through the church’s established volunteer development practices. Oversee café, Sunday Suppers, Food Tent, and other food-centered gatherings, including vendor coordination, ordering, invoicing, payment processing, supplies, and communication to ensure hospitality experiences are prepared and executed with excellence.

PRIORITIES

• Administrative Excellence: Coordinate internal team calendars, meetings, communications, reminders, and follow-through on Experience Team action items. Oversee room reservations, event setup, reports, vendor payments, and other administrative details that support effective ministry execution.
• Food Services Operations: Oversee organized processes for food-service ordering, inventory, supplies, vendor coordination, setup, presentation, and event readiness. Ensure café, Sunday Suppers, food-centered events, and other hospitality environments are consistently prepared to support connection and engagement.
• Event and Service Support: Assist in purchasing, organizing, and preparing supplies needed for weekend services and events. Coordinate room reservations, volunteer lists, follow-up tasks, and meeting logistics. Be present and provide support during key services and events, including evenings and weekends when needed.
• Process and Best Practices: Establish and maintain efficient administrative and hospitality systems that support team alignment, accurate reporting, timely communication, food-service readiness, and consistent execution.
• Support for Major Events: Collaborate with ministry teams to support worship services, Christmas, Easter, the 4th of July Celebration, special events, and community gatherings with intentional hospitality, discipleship, and care.
• Proactively engage in All-Staff activities: Participate in required staff gatherings and provide needed team support.

PROCESS & SYSTEMS:

• Administration: Utilize Paycom, Rock, and the Office 365 suite of products, including Outlook, Teams, OneDrive, SharePoint, etc.
• Planning Center Online (PCO) Administration: Provide administrative support in PCO, including schedule management, service planning, and content entry. Coordinate with team leads to ensure service and volunteer details are accurate and up to date.
• Digital Tools and Data Integrity: Utilize ROCK to access workflows, run reports, manage key information, and maintain accurate data for guest follow-up, service tracking, and team engagement.
• Food Services Operations: Maintain organized processes for food-service ordering, inventory, supplies, setup, presentation, and event readiness. Coordinate vendor needs and ensure food-centered environments are consistently prepared to support hospitality and connection.
• Process Execution and Efficiency: Support the organization and management of supplies, signage, food-service resources, and other materials needed for guest engagement and worship environments. Follow internal processes for room management, vendor payments, and volunteer assimilation.
• Observe Volunteer Guidelines: Execute volunteer development best practices and processes for recruitment, training, scheduling, discipling, developing, and tracking volunteers.
• Provide Metrics and Reporting: Maintain accurate and up-to-date data within ROCK and other established systems, ensuring reliable reporting and tracking.

ENVIRONMENTAL CONDITIONS

• Practice a strict policy of confidentiality when dealing with church member information.
• Office environment with regular weekend ministry responsibilities and occasional remote support or off-site meetings with volunteers and vendors.
• May require physical activity such as lifting and transporting food, beverages, supplies, and equipment up to 25 lbs.
• Regular Sunday responsibilities and occasional evening or weekend work are required to support services, projects, and events.
• Availability is required for key ministry gatherings, including Christmas, Easter, and the 4th of July Celebration.
• Occasional travel to other locations, vendors, or event venues may be required.

KEY OUTCOMES

Operational Excellence Across Guest, Worship, and Gathering Experiences

• Services and events are prepared and executed with excellence, supporting a welcoming and distraction-free experience for guests and attendees.
• Teams are well-supported administratively, allowing ministry leaders to focus on relational ministry, discipleship, and execution.
• Reports, rosters, schedules, supplies, and food-service details are consistently accurate, organized, and up to date.
• Planning tools such as ROCK and PCO are used effectively, supporting strong coordination across the Experience ministry.
• Vendor relationships are managed professionally, with timely ordering, payment, and communication.
• Food and refreshment environments consistently create opportunities for people to stay, gather, connect, and come back because they feel welcomed, known, and connected.
• Food Services volunteer teams are recruited, trained, scheduled, developed, and spiritually supported, with emerging leaders given opportunities to grow and take ownership.