Experience Curatpr

Company Overview
Keswick Active Physiotherapy has been dedicated to delivering patient-centered, high-quality care for over 18 years. Our full-service rehabilitation center prioritizes each patient's unique health and wellness journey, ensuring personalized treatment and support.

Job Overview
We are seeking a dynamic and detail-oriented Experience Curator to join our team. In this role, you will craft engaging, personalized experiences for our clients in our fire and ice recovery centre providing exceptional breathwork and cold plunge with meditation and sauna experiences . Your energetic approach will help elevate our client interactions and foster lasting relationships, all while supporting our mission to promote health and well-being.

Responsibilities

• Collect and analyze client data to tailor personalized experience plans that meet individual needs
• Engage with clients in a relaxing and motivating and enrolling way
• Upsell additional services or products that align with clients’ wellness goals through friendly, professional interactions
• Provide outstanding customer service via phone, email, or in-person consultations while demonstrating excellent phone etiquettw
• Collaborate with team members to develop innovative strategies for enhancing client experiences
• Support the onboarding process for new clients by explaining services and answering questions thoroughly

Experience

• Proven experience leading experiences or customer service roles
• Strong communication skills with the ability to connect with diverse clients effectively
• Demonstrated meditation/ hoga experience
• Excellent skills to read the room and determine client needs and customize experiences accordingly

Pay: $100.00-$150.00 per hour

Work Location: In person