EXPERIENCE GUIDE

Company Overview

Grotto Social Baths is Miami's first modern social bathhouse—a vibrant wellness destination rooted in the timeless traditions of contrast therapy, sauna culture, and intentional gathering. Opening Summer 2026 in the heart of Wynwood, Grotto is designed for connection, offering a lively environment where members and guests come to sweat, plunge, and restore—together.

Job Overview

We are seeking an energetic and personable Experience Guide to create memorable moments for our guests while ensuring their safety and comfort. As a key ambassador of our community, you will facilitate engaging experiences, manage guest interactions, and uphold safety protocols across our unique wellness environment. Your enthusiasm will help foster a welcoming atmosphere that encourages connection and relaxation.

Responsibilities

• Welcome guests warmly, providing information about amenities and guiding them through their experience
• Lead engaging tours and facilitate group activities to enhance guest enjoyment
• Monitor guest safety at all times, including overseeing sauna use, plunge pools, and outdoor spaces
• Enforce safety protocols such as manual handling procedures, first aid responses, CPR certification requirements, and emergency procedures
• Manage guest inquiries with professionalism and resolve conflicts promptly to maintain a positive environment
• Assist with event management for special gatherings or community programs hosted at the venue
• Support venue operations by processing cash transactions using POS systems and handling retail sales

Skills

• Experience working with children and in hospitality or resort environments
• Strong background in events management and public speaking to engage diverse audiences
• Knowledge of conflict management techniques to handle challenging situations effectively
• Certified in first aid and CPR; lifeguard or water safety experience is a plus
• Familiarity with outdoor work environments, heavy lifting, manual handling, and safety protocol adherence
• Proficiency in cash handling and POS systems for processing transactions accurately
• Excellent customer service skills with a friendly, energetic demeanor
• Previous experience in theater or food service industries is advantageous for creating dynamic guest interactions

Join us as an Experience Guide to help craft unforgettable wellness journeys while ensuring safety and exceptional service. Bring your passion for hospitality, community building, and health-focused experiences to Grotto Social Baths—where connection is at the heart of everything we do!

Pay: $32.00 - $35.00 per hour

Work Location: In person