S
Saaki Argus And Averil Consulting
Experience Manager
Skills
Data Analysis
3 months ago
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Important information
Location:
Tamil Nadu, India
Work mode:
Onsite
Published on:
7 August 2026
What they need
Key Responsibilities
- Lead experience-focused innovation initiatives that support and advance business objectives.
- Analyze operational metrics, customer insights, and user feedback to identify and prioritize improvement opportunities.
- Leverage Experience Level Analytics (XLA) to uncover patterns, trends, and areas for service enhancement.
- Conduct structured workshops to drive continuous improvement, problem-solving, and innovation.
- Collaborate with technology and digital teams to design and implement enhancements to tools and platforms.
- Establish and maintain centralized experience management frameworks to monitor, govern, and drive consistent execution.
- Evaluate existing support activities and identify opportunities to transition work from L2 and other resolver teams to Self-Service and L1 support.
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