Experience Planning Specialist

Position Overview:

We are seeking a highly organized and professional Experience Planning Specialist to support clients with the planning, coordination, and management of vacation-related arrangements. This remote full-time position is ideal for an individual who excels in customer service, communication, and administrative coordination while maintaining a high level of accuracy and professionalism.

The Experience Planning Specialist will be responsible for assisting clients with vacation planning needs, coordinating travel components, managing inquiries, and ensuring all arrangements are handled efficiently and in accordance with company guidelines. The ideal candidate is detail-oriented, resourceful, and capable of delivering a positive client experience through strong organizational and problem-solving skills.

Key Responsibilities

• Coordinate and manage vacation arrangements based on client needs and preferences
• Respond to client inquiries in a timely, professional, and service-oriented manner
• Research and organize travel-related options, including accommodations, transportation, and itinerary components
• Maintain accurate client records, booking details, and supporting documentation
• Ensure all arrangements are completed accurately, efficiently, and in alignment with company procedures
• Monitor multiple client requests and deadlines while maintaining a high standard of service
• Provide ongoing support to help facilitate a smooth and well-coordinated vacation planning experience

Qualifications

• Strong organizational, administrative, and time-management skills
• Excellent verbal and written communication skills
• Demonstrated ability to provide professional and responsive customer service
• Ability to work independently in a remote environment
• Strong attention to detail with the ability to manage multiple priorities effectively
• Problem-solving skills and the ability to adapt in a fast-paced setting
• Previous experience in customer service, hospitality, administrative support, coordination, or travel-related industries preferred
• High school diploma or equivalent required

Training

• Comprehensive training provided

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Location:

• United States (Required)

Work Location: Remote