Experienced AR Caller/Analyst (Semi Voice Process)

Role Responsibilities

• Taking US patient inbound calls.
• Make professional outbound calls to U.S. health insurance companies, patients, and providers (as required).
• Perform detailed pre-call analysis to understand claim history, denial reasons, and required follow-up actions.
• Resolve outstanding AR claims by completing appropriate end-to-end resolution steps.
• Communicate effectively to obtain claim status, clarify information, and negotiate resolutions when needed.
• Document call outcomes, status updates, and corrective actions accurately in the billing system.
• Collaborate with internal teams to address claim issues, rejections, and denials promptly.
• Ensure adherence to productivity targets, quality standards, and process compliance.
• Contribute to continuous improvement of AR processes and support team goals.
• Immediate joiners preferred.

Skill Sets

• Excellent verbal communication skills.
• Strong knowledge of AR follow-up, and Denial Management processes.
• Familiarity with specialty areas such as DME is an added advantage.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
• Ability to work independently as well as in a team environment.
• Comfortable working in a Night Shift.

Description

• Immediate joiner or 15 days notice period.
• Work From Office.
• Working Days 5 days (Fixed weekend Off).

Location

Siruseri, Tamil Nadu

Job Shift

Night Shift

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