Experienced Automotive Service Advisor

Platinum Ford is growing, and we're looking for an experienced Automotive Service Advisor to join our team.

We're looking for a proven Service Advisor who knows how to take care of customers, communicate effectively, sell needed maintenance and repairs, and keep the repair process moving from write-up through delivery.

Previous dealership Service Advisor experience is required. Ford experience is a strong plus, but not required.

If you're currently a successful Advisor looking for a dealership where you can continue to grow your business and income, we'd like to talk to you.

What You'll Do

• Greet customers and provide a professional, welcoming service experience
• Listen to customer concerns and accurately document their service needs
• Create and manage repair orders from write-up through vehicle delivery
• Review vehicle history and identify maintenance opportunities
• Present technician recommendations clearly and confidently
• Sell needed repairs, maintenance, alignments, and additional services
• Provide accurate estimates and obtain customer authorization
• Maintain consistent communication with customers throughout the repair process
• Set realistic expectations for repair costs and completion times
• Work closely with technicians, Parts, and Service management to keep repairs moving
• Follow up on declined services and future maintenance needs
• Keep customers informed of delays, backordered parts, or changes in repair status
• Review completed repairs and invoices with customers at vehicle delivery
• Build long-term customer relationships that drive retention and repeat business
• Maintain strong CSI and customer satisfaction

What We're Looking For

• Previous automotive dealership Service Advisor experience is required
• Ford dealership experience is a strong plus
• Proven ability to sell automotive service, maintenance, and repairs
• Strong understanding of dealership service operations
• Ability to manage multiple customers and repair orders in a fast-paced environment
• Excellent customer communication and follow-up skills
• Strong sales and closing skills without sacrificing the customer experience
• Ability to build trust and explain technical information in a way customers understand
• Organized, detail-oriented, and able to prioritize effectively
• Professional appearance and work ethic
• Dependable and accountable
• Team-oriented and able to work effectively with technicians and Parts
• Experience with Xtime and DealerTrack is a plus
• Valid driver's license and acceptable driving record

What Platinum Ford Offers

Competitive Earning Opportunity
We want experienced Advisors who are motivated to perform, take care of customers, and grow their business.

Established Service Operation
Join a dealership with the technicians, Parts support, processes, and customer base needed to succeed.

Training & Career Growth
Continue developing your skills with training and advancement opportunities.

Health & Wellness Benefits
Comprehensive medical, dental, and vision plans for you and your family.

Company-Paid Group Life Insurance

401(k) Retirement Plan

Flexible Spending Account

Employee Referral Bonus Program

Employee Discounts
Generous discounts on vehicle sales, service, and parts at Platinum locations.

We're Looking for an Advisor Who Knows the Business

This is not an entry-level Service Advisor position.

We're looking for someone who already understands the service drive and can effectively manage customers, technicians, repair orders, sales opportunities, and follow-up in a busy dealership environment.

You don't have to come from a Ford store. If you're an experienced dealership Service Advisor with a proven track record, we want to talk to you. Ford experience is a bonus.

If you take pride in your numbers, your customer relationships, and your ability to get the job done apply today.

Platinum Ford is an Equal Opportunity Employer.