RESPONSIBILITIES:

• Managing leads, appointments, and CRM data integrity

• Supervising and training BDC staff to meet performance goals

• Ensuring prompt, professional customer communication (phone, email, chat, text)

• Coordinating with sales and service teams to maximize opportunities

• Developing follow-up processes and campaigns to drive engagement

• Tracking KPIs, generating reports, and optimizing lead conversion

EXPERIENCE:

• 1–3 years of experience in customer service, automotive, or internet sales preferred

• High school diploma or equivalent

• Some college or a degree in business, marketing, or a related field preferred

• Strong computer proficiency (CRM systems, Excel, Outlook, etc.)

• Familiarity with automotive CRM platforms (e.g., VinSolutions, DealerSocket, Elead, Reynolds and Reynolds)

• Excellent written and verbal communication skills

• Highly organized with attention to detail

• Ability to multitask and prioritize in a fast-paced environment

BENEFITS:

* Competitive pay *Excellent benefits Medical/Dental/401k * Paid Vacation & More