Experienced Chat Manager - Creator/Subscription Platform

This is a fully remote position — no relocation or office attendance required.

We're hiring a Chat Team Manager to lead a team of chatters for our creator management agency. We manage subscription-based content and fan-engagement accounts for independent creators. You'll oversee day-to-day chat operations, coach your team on sales and communication, and report performance directly to agency leadership.

What you'll do

• Supervise a team of chatters and review chat quality, giving regular coaching
• Track daily sales and KPI reports (revenue, conversion rate, response time, QA)
• Build shift schedules and coordinate team coverage
• Train new chatters and onboard them to agency SOPs
• Report team performance to agency managers
• Develop strategies to grow sales and improve subscriber retention

What you'll need

• 1+ year of chat-based sales/fan engagement experience on subscription content platforms, with a track record of hitting sales and engagement targets
• 1–2 years leading a team — training, mentoring, or managing chatters
• Excellent written English, with the ability to coach others on tone, sales, and communication style
• Strong grasp of sales tactics: PPV, upselling, subscriber retention, engagement strategies
• Comfort with performance management and KPI tracking
• A knack for resolving team conflicts and solving problems on the fly
• Your own laptop/desktop, stable internet, and comfort learning CRM or chat management tools

Why this role matters
Team leaders have access to creator accounts and performance data, so we're looking for someone professional, discreet, and reliable.

Compensation
Monthly base salary + incentives (details discussed at the job offer stage).

Job Types: Full-time, Contract

Application Question(s):

• 1. Have you managed or led a chat team, or run a creator account, on OnlyFans, Fanvue or a similar platform?

(Yes, managed a chat team / Yes, ran a creator account / Chatter only / No)

2. Do you have fan engagament / ppv on your Experience?

3. Role title, agency or company name, and start and end month/year.

4. How many chatters did you manage at one time? How were they organized (shifts, accounts per chatter, team leads)?

5. How many creator accounts did your team handle, and roughly what was their monthly revenue range?

6. Which KPIs were you directly responsible for? Give your actual numbers if you can, for example monthly chat revenue, PPV conversion rate.

7. Which CRM tools have you used (for ex: Infloww, supercreator, or others)?

8. Can you provide two professional references from chat management roles, including at least one direct manager or agency owner? (Yes / No)

Work Location: Remote