Experienced Contact Centre Agent

Experienced Contact Centre Agent

Job description

About us:

As one of the country’s fastest growing windscreen repair and replacement companies in the U.K, Allscreens Nationwide offer a fast and efficient service repairing and replacing all vehicle glass across the country. With a combination of owned branches and our large group of Network Members, we have concreted our position as one of the major automotive glazing companies in the UK.

Job Summary:

Allscreens Nationwide is looking for a Contact Centre Agent to join our team. The ideal candidate is customer service oriented, has a positive attitude, and is energetic. This position will be responsible for assisting customers with setting up new glass claims, general enquiries and complaints along with administration duties.

Essential Duties:

• Taking inbound calls within a fast-paced environment in a professional manner whilst maintaining a rapid response to agreed standards.
• Data inputting customer information onto systems - maintaining detailed and accurate records.
• Manage “In life” customer queries including customer service calls.
• Obtain authorisation as appropriate including policy checking and procurement of purchase order numbers.
• Communicate and liaise verbally and in writing.
• Invoice production.
• Any other ad hoc duties as required or necessary.

Required Skills:

• Must have previous call centre experience.
• Experience within the glass replacement industry is desirable.
• Customer service skills are a must.
• Ability to multitask in a fast-paced environment.
• Ability to remain calm in times of crisis.
• Positive attitude with the ability to work well as a team.
• Excellent verbal and written communication skills.

The ideal candidate should be confident, proficient with PC/MS Office and possess excellent telephone manner and email skills.

The successful applicant will be an enthusiastic person with excellent communication and problem-solving skills.

For all successful candidates, due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check.

Job type: Full Time, Permanent

Hours: 40 hours per week, Monday to Friday, hours between 08:00 – 18:00 with rotational Saturdays

Location: Thurmaston Lane, LE4 9AX.

• Free on site parking

This position is fully office based.

Job Types: Full-time, Permanent

Salary: £26,436 pa

Job Types: Full-time, Permanent

Pay: From £26,436.80 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Ability to commute/relocate:

• Leicester LE4: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Can you write 2 to 3 sentences on your previous relevant experience.

Experience:

• contact centre: 1 year (preferred)

Work Location: In person