Experienced Customer Success Manager

Who you are

• Proven experience in Customer Success or Account Management for SaaS companies
• Confidence in customer consulting, data analysis, and translating insights into actionable marketing plans
• Eagerness to proactively drive customer success, foster adoption, and contribute to business growth
• If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

What the job involves

• This is a Customer Success Manager role in a SaaS environment, focused on managing and growing existing client relationships through strategic, long-term support that helps clients achieve their KPIs through the platform
• Manage a portfolio of customers, maximizing expansion while minimizing churn
• Build and maintain strong, trust-based relationships with key account clients to ensure long-term success and loyalty
• Drive customer engagement, adoption, and performance by providing strategic consulting on testing and personalization optimization
• Lead workshops, CRO meetings, trainings, and technical implementations to enhance customer experience
• Liaise with internal teams, including Product and Analytics, to provide feedback, share insights, and contribute to product evolution
• Act as a trusted advisor for clients, presenting data-driven insights and recommendations to both C-levels and end-users

The application process

• Step 1: Discovery interview with Anna, Talent Acquisition Partner
• Step 2: Case study (home assignment)
• Step 3: Hiring Manager interview with Kasthuri, Customer Success Manager
• Step 4: Final meeting with Céline, VP Client
• Step 5: Team fit meeting (optional)

Benefits

• Huge impact. AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success
• The opportunity to unleash your creativity. You’ll be free to contribute to the processes, the tools and the organisation of the team, according the agile principles
• No micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact
• International reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English
• Continuous education. We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics
• Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible
• Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and parties
• Remote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping
• Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed