Experienced Dental Receptionist

Overview

Join our dynamic dental team as an Experienced Dental Receptionist and become the welcoming face of our clinic! In this vital role, you'll coordinate patient appointments, manage medical and dental records, handle insurance processing, and deliver exceptional customer service. Your energetic approach will ensure a smooth and positive experience for every patient while maintaining clinical confidentiality and adhering to healthcare regulations. If you thrive in a fast-paced environment and possess strong administrative and communication skills, this is the perfect opportunity to make a meaningful impact in dental healthcare.

Duties

• Greet patients warmly, verify their information, and schedule appointments efficiently using dental practice management software.
• Manage patient check-in/check-out processes, ensuring accurate data entry into electronic health records (EHR) systems such as Epic, Meditech, or eClinicalWorks.
• Handle medical billing and collections, including insurance claims processing with knowledge of health insurance plans like Medicare and understanding of CPT coding, ICD-9, and ICD-10.
• Review and update medical and dental documentation to ensure compliance with HIPAA privacy policies and clinical confidentiality standards.
• Coordinate with dental providers to facilitate care plans, treatment scheduling, and follow-up appointments.
• Maintain organized filing systems for medical records, insurance documents, and billing information while ensuring secure electronic health records (EHR) management.
• Answer multi-line phone systems with professional phone etiquette, providing excellent patient service and support for clinical inquiries or appointment rescheduling.

Requirements

• Proven experience as a Dental Receptionist or Medical Office Assistant with clinic experience in a fast-paced healthcare environment.
• Excellent customer service skills combined with effective phone communication and typing skills (including 10-key typing).
• Ability to review medical documentation accurately while maintaining strict adherence to clinical confidentiality policies.
• OPEN DENTAL software experience is a plus.
• Demonstrate clerical experience in managing medical records, scheduling appointments, filing documents, and performing administrative support tasks.

Join us in delivering outstanding dental care through energetic service and meticulous administrative support! This paid position offers an exciting opportunity to grow your career within a supportive team dedicated to excellence in patient care.

Pay: $24.00 - $26.00 per hour

Expected hours: 36.0 per week

Work Location: In person