Experienced Front Desk Agent

Company Intro

Are you a hospitality professional with a strong work ethic who enjoys working with people? Are you looking for an exciting opportunity to join a dynamic team at Lafayette Hotels? If you answered yes, we want to hear from you!

Lafayette Hotels, a renowned family-owned and operated company with over 30 hotels and restaurants throughout Maine and New Hampshire, is seeking a friendly Front Desk Agent to join our team. With properties in stunning locations such as Maine's Acadia National Park, the Southern Maine Beaches, and New Hampshire's White Mountains, Lafayette Hotels offers a perfect blend of work and adventure.

www.visitlafayettehotels.com

Job Summary

Ahead of fall, we are seeking experienced Front Desk Agents at this time. The Front Desk team are the face of our hotel. Front Desk Agents assist our guests by listening to and understanding their specific needs to find them the perfect room. After arrival, our goal is to ensure our guests stay exceeds expectations.

Daily Duties

• Hotel reservations
• Welcome guests upon arrival
• Check-in and check-out procedures
• Provide information and answer questions about local area attractions
• Coordinate with other departments to ensure our guests are well attended to while staying with us
• Other responsibilities as assigned

Requirements & Qualifications

• Team Player
• Friendly and service-oriented attitude
• Presentable and professional
• Able to work 7-3pm and 3p-11p shifts - Schedule notice period 2 weeks in advance
• Able to read and write English
• Basic/intermediate computer skills
• High School Degree
• 2 years of hotel front desk agent work or reservations related duties
• Weekend availability, when we are busiest, is generally required in the hospitality industry

Lafayette Hotels is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Fireside Inns is based in New England and was started directly by our company. All locations have some rooms with fireplaces, some with fireplace suites, and all with a grand fireplace in the lobby for all guests to enjoy. Our Fireside Inn has comfortable rooms, courtyard views, and amazing hospitality. Fireside Inn & Suites Portland, Maine, is an ideal choice for you and your family.

Pay: $17.00 - $18.00 / hour

Pay:

• Bonus pay

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) matching
• Employee discount
• Paid training
• Profit sharing

Job Type: fulltime

Schedule:

• Weekend availability
• 8 hour shift
• Night shift
• Holidays

Education: High school degree

Work location: On-site

Fireside Inn Portland. 81 Riverside St, Portland, ME, 04103