Experienced Front of House — Hello Beasty

Are you service-focused, with a keen eye for detail and a passion for delivering exceptional dining experiences?

Are you already based in Auckland, with a relevant NZ work visa of at least 12 months?
Do you have busy restaurant dining experience?

As a team-player with previous experience you know how to read a dining room and see who needs your help next, whether that's a guest in your section, or a colleague who needs support — you're all in.

You already have a few years restaurant experience under your belt and are ready to ‘hit the ground running.'

You get a kick out of making people feel good and believe that great food and service is a demonstration of care and regard for others.

Please note: you must already be located in Auckland to be considered for this role and have a relevant NZ work visa. Overseas applications will not be considered. Unfortunately we cannot consider people who only have cafe or hotel experience for this role....restaurant experience is a MUST.

Okay — Sound like you? Read on…

About us:

Hello Beasty is a lively restaurant on Auckland’s viaduct. We celebrate contemporary NZ fusion cuisine, inspired by the cuisines of Japan, Korea and China.

This is a dynamic food concept, focusing on excellent cuisine in an upbeat atmosphere and joyful, friendly guest service.

We’re absolutely faithful to quality.

We’re independent owner-operators with a tonne of hospitality experience and a passion for serving exceptional food and beverage.

We've held Two Hats since 2021. We're a Metro Top 50 and VIVA Top 50 restaurant and were Cuisine's “Best Casual Restaurant” in 2023/24. We are listed in the Michelin Guide.

Our team is passionate and hard-working, we love sharing our knowledge with others to help them along in their career journey.

This role:

You'll be responsible for providing excellent customer experiences.

Managing 6—8 tables in a busy section, providing attentive, friendly service.

Interacting in a positive and friendly manner with guests and team.

Maintaining a clean, organised and safe work environment.

Adhering to NZ Liquor Licensing Laws at all times.

Your duties:

• Providing attentive and friendly service to all customers.
• Presenting and giving guidance around food and beverage menus.
• Taking food and beverage orders, paying close attention to allergies and dietary requirements.
• Use a variety of sales techniques to enhance the customer's experience.
• Wine & champagne service.
• Ensuring accurate delivery of food and beverage as per dockets.
• Keeping an organised, tidy section of 6+ tables, ensuring guests have everything they need throughout the course of their meal.
• Communication to the Manager/s of any problems or complaints as they arise.
• Resetting tables in a timely manner.
• Presenting bills, taking payments.
• Maintaining the waiters stations, polishing cutlery, plateware.
• Keep the FOH areas, menus, tables and chairs clean, tidy and well organised.
• Following the floor set up and close down processes.
• Complying with all food and beverage Health and Safety regulations.
• Training and supporting your junior team.

What we offer you:

• A place within our experienced team, in a restaurant you can feel proud of.
• Full training and support to help you be the best you can be.
• Full-time hours – nights and weekends.
• A strong, friendly and supportive team culture.
• Competitive remuneration package.
• Central CBD location, easy access to public transport and parking. Vibrant location and social scene.
• Additional Industry training in wine and spirits, food knowledge, if desired.
• Opportunities for career growth.

To be successful in this role you will have:

• A friendly, personable manner and positive attitude.
• A proven performance record with at least three years’ experience in a similar position in a restaurant.
• All the classic table service basics already in place.
• Experience managing a section of 5 — 8 tables.
• Excellent written and verbal communication.
• A natural ability of being very detailed and organised, able to understand our menu, systems and procedures.
• Polished presentation and grooming.

Hello Beasty team benefits:

• Great remuneration and share of weekly tips.
• Career progression and dedicated training program.
• Delicious daily meal and supper.
• Wine and beverage training and development.
• Opportunity to undertake professional wine/beverage training.
• Reward and recognition.
• Generous discount to dine in with friends and family.
• Flexible working hours.

Come and join us!

To lodge your interest in this fantastic role we welcome applications from driven, passionate, experienced candidates.

When you apply, please include a cover letter and let us know why you're a great candidate.