Experienced Front Office Agent

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities: * Hotel Experience preferred, Hilton experience preferred. * MUST BE RELIABLE

• Greet, register, and assign guest rooms. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
• Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
• Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor,(b) assign work, and ensure proper performance of assigned employees.
• May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
• Other duties as assigned.

Job Skills:

• Practice active effective communication between team members and guests.
• Must have basic knowledge on using AI such as (ChatGPT,Gemini) to your advantage.
• Leverage specialized knowledge and sound judgment to provide accurate information.
• Engage effectively with a diverse range of individuals and personalities.
• Transition seamlessly between diverse tasks, such as data entry, handling guests relations.
• Maintain high levels of speed and accuracy when operating switchboards or computer Programs.

Job Types: Full-time, Part-time

Benefits:

Employee discount

Flexible schedule

Free parking

Paid time off

Referral program

Experience:

Pay: From $15.00 per hour

Expected hours: No less than 20.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Work Location: In person