Experienced Hotel Receptionist

Responsibilities

Guest Relations

• To greet guests in a warm, friendly and courteous fashion and tend to them in a professional manner.
• To provide a friendly and courteous service at all times.
• Give the guest your full attention and a warm smile.
• Ensure you use eye contact with the guest who is waiting, let them know you are aware of their presence.
• To answer the switchboard or internal telephone as per Company standard of performance.
• To handle any guest quires in a professional and prompt manner, ensuring guest satisfaction is achieved.
• Communicate hotel services to guests in a warm and friendly manner.
• Follow through on guest relations from check in to departure.
• Communicate with internal and external customers

Person Specification

• ESSENTIAL QUALIFICATIONS Fluent English; Excellent IT skills; Previous Hotel experience of reservations/bookings system experience, preferably HotSoft
• DESIRED QUALIFICATIONS Third level business administration; HOTSOFT; Strategic thinker; Results Orientated with a clear focus on goal achievement;
• Must be available for various shift patterns e.g. early morning from 7am - 3pm; 11am - 7pm; 12 noon - 8pm; 3pm - 11pm

Benefits:

• Employee discount in Flynn Hotels
• Food allowance
• On-site parking
• Flexible working hours
• On-site parking
• Employee development programme

Work Remotely

• No

Job Type: Full-time

Pay: From €14.15 per hour

Benefits:

• Company events
• Employee discount
• Food allowance
• Gym membership
• On-site parking

Ability to commute/relocate:

• Waterford, County Waterford: reliably commute or plan to relocate before starting work (required)

Experience:

• Hotel Reception: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person