Experienced Insurance Coordinator-front desk associate

Job Overview

As an Experienced Insurance Coordinator and Front Desk Associate, you’ll keep a medical office running smoothly by welcoming patients, coordinating appointments, and supporting accurate insurance and billing processes. You’ll help patients navigate administrative steps while protecting the privacy and accuracy of their health information.

Your impact: By reviewing coverage and documentation carefully, you help patients and care teams move through billing and care coordination with fewer administrative obstacles.

Responsibilities

• Welcome patients, manage front desk check-in, schedule appointments, and handle calls with clear, professional phone etiquette.
• Verify health insurance details, support medical billing and collections, and assist with Medicare-related processes.
• Review medical records, care plans, and documentation for completeness; support medical coding using CPT and ICD-9/ICD-10 codes.
• Maintain electronic health records (EHR) and electronic medical records (EMR), following HIPAA and clinical confidentiality policies.
• Provide medical administrative support, including filing, data entry, correspondence, and coordination with clinical and billing teams.

Skills

• Required: Medical office or clinic experience, front desk or medical receptionist experience, health insurance knowledge, patient service, customer service, and strong phone communication.
• Required: Familiarity with medical terminology, medical records, documentation review, medical billing, medical coding, ICD coding, and health information management.
• Proficiency with Open Dental, computer skills, typing, and 10-key typing; clerical, administrative, office, or medical office management experience is helpful.

Pay: $20.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Paid time off

Experience:

• Insurance verification: 2 years (Required)

Work Location: In person