Experienced Medical Secretary/Administrator

We are looking for an experienced Medical Secretary to join our busy team.

The Medical Secretary / Administrator provides high-quality secretarial and administrative support to GPs, clinicians and the wider practice team. The role helps ensure that patient correspondence, referrals, medical records and other administrative tasks are processed accurately, efficiently and confidentially.The post holder will communicate with patients, hospitals, community services and other healthcare professionals while maintaining excellent standards of patient care and information governance.

Key Duties and Responsibilities

• Provide comprehensive secretarial and administrative support to GPs and other members of the clinical team.
• Type, format and process clinical correspondence, referral letters, reports and other documentation accurately and promptly.
• Process NHS and private referrals, including referrals made through the NHS e-Referral Service (e-RS), and monitor referrals where required.
• Liaise with hospitals, consultants, community services and other healthcare providers regarding referrals, appointments and patient care.
• Deal professionally and sensitively with patient enquiries by telephone, electronically and face-to-face.
• Manage incoming and outgoing correspondence, including emails, electronic documents and clinical letters.
• Maintain accurate and up-to-date patient information on the practice clinical system.
• Support the processing of test results, hospital correspondence and clinical documents in accordance with practice protocols and within the boundaries of the role.
• Manage tasks, workflow and electronic correspondence efficiently, ensuring urgent matters are brought to the attention of the appropriate clinician.
• Respond to requests from patients and external organisations while following confidentiality, consent and information-governance requirements.
• Support the administration of registrations, deductions and amendments to patient records where required.
• Assist with general office duties, including photocopying, filing, document preparation and maintaining administrative systems.
• Work collaboratively with receptionists, administrators, clinicians and management to ensure the smooth running of the practice.
• Provide administrative cover for colleagues during periods of absence when appropriate.
• Attend staff meetings and training sessions as required.
• Follow practice policies relating to confidentiality, data protection, safeguarding, health and safety, infection prevention and equality and diversity.
• Undertake other reasonable administrative duties appropriate to the role.

Pay: From £13.24 per hour

Benefits:

• Company pension
• Free flu jabs
• Free parking
• On-site parking
• Sick pay

Work Location: In person