Experienced NDIS compliance Administrator

NDIS Compliance Administrator – Blacktown

Ace Community Care Services Pty Ltd
Location: Blacktown, NSW
Job Type: Full-time / Part-time
Industry: Disability Services / NDIS

About the Role

Ace Community Care Services is seeking an organised, reliable and detail-focused NDIS Compliance Administrator to join our office team in Blacktown.

This is an important administrative and compliance role responsible for helping ensure our organisation, staff records and service documentation remain compliant with NDIS requirements and internal policies and procedures.

You will work closely with management, support workers, participants, families and nominees while overseeing staff compliance documentation, timesheets, emails, telephone enquiries and general NDIS administration.

We are looking for someone who is confident following up documentation, highly organised and able to identify compliance issues before they become problems.

Key Responsibilities

Your responsibilities will include:

• Monitoring and supporting organisational compliance with NDIS requirements, policies and procedures.
• Maintaining accurate and audit-ready compliance records.
• Checking staff probity and compliance documentation.
• Monitoring NDIS Worker Screening Checks, Working With Children Checks where applicable, police checks, First Aid/CPR certificates, driver's licences, qualifications and other required documents.
• Maintaining compliance registers and monitoring document expiry dates.
• Following up staff regarding missing, incomplete or expiring documentation.
• Assisting with staff onboarding and compliance checks.
• Reviewing staff timesheets for accuracy and completeness.
• Following up timesheet discrepancies or missing information.
• Responding professionally to emails and incoming telephone calls.
• Liaising with NDIS participants, clients, nominees, family members and other authorised representatives.
• Communicating with support workers regarding administrative and compliance requirements.
• Maintaining participant and staff files and ensuring records are appropriately stored.
• Assisting with service agreements and participant documentation.
• Supporting management with internal compliance reviews and NDIS audit preparation.
• Assisting with incident, complaint and other compliance documentation where required.
• Identifying and escalating compliance concerns or documentation gaps to management.
• Supporting continuous improvement activities across the organisation.
• Providing general administrative support within the Blacktown office.

About You

To succeed in this position, you will need to be:

• Highly organised with excellent attention to detail.
• Confident reviewing and following up compliance documentation.
• Professional and reliable.
• Comfortable communicating with staff, participants, families and nominees.
• Able to manage multiple priorities and deadlines.
• Confident communicating by telephone and email.
• Able to maintain confidentiality when handling sensitive participant and employee information.
• Capable of working independently while knowing when matters need to be escalated to management.
• Proficient with Microsoft Office, email and electronic record-management systems.

Experience & Qualifications

Previous experience working within an NDIS provider, disability services organisation or compliance/administration role is highly desirable.

Candidates with experience in any of the following will be highly regarded:

• NDIS administration or compliance
• NDIS Practice Standards and provider requirements
• Staff compliance and probity documentation
• NDIS Worker Screening and employee compliance records
• Timesheet checking and administration
• Participant documentation and service agreements
• NDIS audit preparation
• Incident and complaint documentation
• Disability or community services administration
• Quality and compliance systems

A qualification in Business Administration, Community Services, Disability, Quality/Compliance or a related fieldwould be advantageous but is not essential for candidates with suitable experience.

What We’re Looking For

This position would suit someone who enjoys keeping an organisation organised and compliant.

You should be someone who notices when a document is missing, follows up outstanding requirements, keeps accurate records and takes responsibility for ensuring administrative tasks are completed correctly.

You will need to communicate professionally and respectfully with people with disability, their families and nominees, support workers, management and other stakeholders.

What We Offer

• Office-based position in Blacktown, NSW
• Supportive and professional working environment
• Opportunity to develop your knowledge of NDIS compliance and quality systems
• Varied role across compliance, administration and participant services
• Opportunity to contribute directly to the quality and compliance of an established disability support provider
• Ongoing professional development and learning opportunities

About Ace Community Care Services

Ace Community Care Services is an NDIS disability support provider committed to delivering safe, respectful, person-centred and high-quality supports.

We work closely with participants, families, nominees, support workers and other stakeholders to ensure our services are delivered professionally and in accordance with relevant standards and requirements.

We are looking for an NDIS Compliance Administrator who shares our commitment to quality, accountability and professional service delivery.

How to Apply

If you have strong administration skills, excellent attention to detail and an interest or experience in NDIS compliance, we would like to hear from you.

Please submit your resume and a brief cover letter outlining your relevant NDIS, disability services, administration or compliance experience.

Apply now to join the Ace Community Care Services team in Blacktown.

Pay: $52,880.00 – $105,020.75 per year

Work Location: Hybrid remote in Blacktown NSW