Experienced Operations/Customer Service

About YQN

As a global digital logistics expert, YQN offers consultative international logistics services covering sea freight, air freight, rail freight, multimodal transportation, trucking, customs clearance, insurance, overseas warehousing, and destination services.

On the YQN platform, customers can easily compare rates, make bookings, and fulfill order online, addressing common industry challenges, such as complex channels, opaque pricing, information asymmetry, and inconsistent service standards.

YQN has established subsidiaries worldwide, covering North America, Latin America, Southeast Asia, and the Middle East. We have partnered with 300+ top shipping and airline companies and have access to 3500+ high quality supplier resources. YQN also has a professional customer service and fulfillment team of over 500 people to provide more worry-free and efficient international logistics services.

Job Description

• Communicate and build good rapport and relationship with customers, liners, co-loaders and agents.
• Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately.
• Monitor and manage all enquiries from customer or agent have been responded promptly and acted accordingly.
• Verify and monitor each job task to ensure that there is no overlooked-on shipment arrangement.
• Liaison with customers, agents, operations and service providers on all operational related matters.
• Monitor payment receive from customers and agents before shipment collection or release.
• Check, verify & raise payment request on shipment charges.
• Monitor shipment and any other related records has been maintained and updated accordingly.
• Accomplish department and organization mission and objective by completing related result as needed
• Perform any ad-hoc duties as assigned or required from time to time.

Skills Requirement & Qualification

• Good communication (both written and spoken) and interpersonal skill.
• Good customer service mindset.
• Good problem-solving skills.
• Meticulous and able to work under pressure
• Able to cope with fast-paced working environment
• Proficiency in Mandarin will be an added advantage to liaise with clients
• Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
• At least 5 years (s) of working experience in international freight forwarding is required for this position.