Experienced Quick Lane Service Advisor

Benefits:

• 401(k) matching
• Employee discounts
• Training & development
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

Automotive Quick Lane Service Advisor Sam Galloway Ford – Ft Myers, FL Sam Galloway Ford is looking for an exceptional individual to join our FORD QUICK LANE TEAM. We are a fast-paced busy service department. We are seeking an individual with a proven track record, quality references, and someone that possesses superior customer satisfaction skills. Service Advisor experience and a desire to be successful is a must. Reynolds and Reynolds experience is a plus. Responsibilities:

• Determine and recommend needed maintenance based on age, mileage, and history of vehicle
• Review Multi-Point Inspection and accurately translate the technicians recommendations
• Prepare a complete and accurate estimate of cost for parts and labor
• Monitor the progress of each vehicle throughout the day
• Update the customers on the status of their vehicles on a daily basis
• Verifying that the final invoice reconciles with the work performed on the repair order
• Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer
• Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

Qualifications:

• Prior Dealership Experience
• Excellent communication and customer service skills
• A strong understanding of vehicle maintenance and repair.
• Strong Computer & Phone Skills
• Positive, friendly attitude, along with a customer service mentality
• Professional appearance and work ethic
• Self-motivated, goal oriented, and ability to work within a fast-paced environment
• TEAM Player

Benefits

• Family owned and operated
• Stability of an established company
• Aggressive pay plan with bonuses for Above Group Average CSI
• Monthly performance contests
• Experienced and tenured management staff
• 88 service bays
• Over 3 million dollars in parts in stock
• Recently updated facility and equipment
• Weekly pay checks
• Paid vacation and holidays for full time employees
• Medical, dental, and vision plans
• Flexible medical spending account
• 401k
• Company paid life insurance

Must have valid Driver’s License. Must be able to pass a background check. Must be able to pass drug test. Equal Opportunity Employer