Experienced Same-Day and Express Operations Coordinator

TMC Distribution specialises in time-critical, same-day, express and specialist transport solutions throughout the UK and Europe.

This is a demanding, fast-paced role requiring someone with proven experience in transport operations who thrives under pressure, thinks quickly, makes confident decisions and can manage multiple priorities simultaneously. Express logistics is a constantly changing environment where urgent requests, unexpected challenges and demanding deadlines are part of everyday operations.

We are looking for a proactive and commercially minded individual with excellent communication skills, strong organisational ability and a solutions-focused approach. An experienced, highly motivated, dynamic and capable Same-Day & Express Transport Planner / Operations Coordinator to join our busy operations team. You will thrive in a high-pressure logistics environment, be confident making decisions quickly and has the ability to prioritise effectively while maintaining exceptional attention to detail.

The Role

Working within our operations team, you will be responsible for manual planning, coordinating and managing time-critical transport movements, ensuring our customers receive a quick, reliable, professional and efficient service.

We are looking for someone who understands these pressures, remains calm and focused, and can consistently deliver results and outstanding customer service

Key Responsibilities

• Planning and coordinating same-day and express transport movements throughout the UK and Europe
• Managing multiple urgent transport requirements simultaneously.
• Sourcing and allocating appropriate TMC vehicles and subcontractors.
• Communicating effectively with customers, drivers and transport partners.
• Responding quickly to changing circumstances, delays and operational challenges.
• Monitoring live transport movements and ensuring deliveries meet strict deadlines.
• Providing customers with accurate and timely updates.
• Making confident operational decisions in a high-pressure environment.
• Providing competitive quotations for UK and European dedicated van and truck movements
• Managing export and import dedicated vehicle movements
• Building strong relationships with customers and delivering exceptional service levels
• Monitoring operational performance and resolving issues efficiently
• Ensuring high standards of communication, accuracy and customer care at all times

To be successful in this role you MUST have previous experience in either express logistics, manual transport planning and or road freight operations

Essential Experience & Skills

Previous experience in transport planning, express logistics or time-critical transport operations is essential.

We are particularly interested in candidates with direct experience in same-day courier operations, express freight, urgent transport movements or specialist logistics this will be reflected in the starting salary.

The successful candidate must demonstrate:

• Proven experience in a busy transport planning or logistics operations environment.
• The ability to work effectively under significant pressure.
• Experience managing urgent transport requirements and tight delivery deadlines.
• Excellent organisational skills and the ability to prioritise competing demands.
• Strong problem-solving skills and the confidence to make quick decisions.
• Excellent communication and customer service skills.
• Experience coordinating drivers, vehicles and subcontractors.
• The ability to adapt quickly when operational priorities change.
• A proactive, solutions-focused approach.
• Strong attention to detail and a commitment to operational excellence.
• The ability to work independently and as part of a busy team.
• Must have worked in road freight business and have experience of planning manually
• Strong UK and European geographical knowledge
• Commercial awareness with the ability to make sound operational decisions
• Ability to work effectively under pressure in a fast-moving environment
• High attention to detail and strong organisational skills
• Self-motivated, adaptable and able to use initiative confidently

Who We're Looking For

This is not an entry-level position. We are looking for someone who already understands the demands, urgency and unpredictability of the express transport industry.

You will be confident managing a busy workload, dealing with demanding situations and making decisions where time is critical.

You must be resilient, adaptable, commercially aware and capable of maintaining a professional approach when working under pressure.

The ability to remain calm, organised and effective in a high-pressure, time-critical logistics environment is absolutely essential.

• Proactive, professional and commercially minded
• Remain resilient and focused in a pressurised environment
• Excellent communication and customer service skills
• Analytical mindset
• Strong organizational skills
• Multitask efficiently under tight deadlines
• Ability to work with a team
• Committed and dedicated to the business

What We Offer

• The opportunity to join an established and growing transport and logistics business
• A varied and challenging role within a busy operations environment
• Competitive salary dependent on experience
• Discretionary bonus scheme
• On-site parking
• Friendly, supportive and professional working environment
• Team incentives, rewards and company events
• Genuine long-term career development opportunities within a growing business for the right person

Apply Now

If you have proven experience in same-day, express or time-critical transport operations, enjoy the challenges of a fast-moving environment and have the confidence and ability to perform under pressure, we would like to hear from you.

Please note: Previous relevant transport or logistics experience is essential. Applications from candidates without suitable industry experience will not be considered.

Benefits:

• On-site parking

Experience:

• express/time critical transport with manual planning: 5 years (required)

Work Location: In person