Experienced Service Manager

Hinterland Toyota is seeking an experienced Service Manager to lead our Service Department at Beaudesert.

This role will suit someone who is comfortable operating in a high-accountability environment and has the resilience to manage competing demands across people, performance, customers and processes.

It is not a role for someone seeking a soft landing. It is a role for a leader who can stay composed under pressure, make clear decisions, and set consistent standards for their team.

As part of the Hinterland Motors Group, you will be joining a long-established, award-winning dealership that has served the Gold Coast and Scenic Rim regions for over 40 years. We are proud of our customer-first mindset and our expectation that leaders set the tone through action, not just direction.

About the role

Reporting to the General Manager, you will be responsible for the day-to-day leadership and performance of the Service Department. This includes front-of-house service advisors, the workshop team, apprentices, and technicians.

Key responsibilities include:

• Leading the Service Department with clear expectations, structure and accountability
• Delivering a consistent and professional customer experience from booking through to vehicle collection
• Managing department performance, profitability and key KPIs
• Addressing customer concerns promptly and effectively, including escalated matters to protect our strong Customer Experience standards and culture
• Working closely with the Workshop Controller to manage workflow, efficiency and quality standards
• Coaching and performance managing team members to lift capability, engagement and retention
• Maintaining a safe and compliant working environment and ensuring 5S principles are upheld
• Ensuring department practices align with Toyota For Life standards and brand expectations
• Actively building a stable, respectful and productive team culture

Skills & Experience

• Proven leadership experience within a franchised dealership or large workshop environment
• Automotive or truck mechanical background strongly preferred
• Confidence leading teams under pressure and making decisions in real time
• Strong customer focus with the ability to manage difficult conversations
• Disciplined and organised with solid communication and time management skills
• High level of personal integrity and professionalism
• Comfortable being hands-on, visible and accountable

We offer the successful applicant

• Competitive salary package with Performance-based bonus
• Company vehicle
• Monday to Friday work week, no Saturdays required
• Ongoing training and development through Toyota
• Social Club
• Long-term career opportunities to progress and develop across the Hinterland Motors Group

If you are an experienced Service Manager who understands the realities of the role and is looking for a leadership position with clear expectations, strong brand backing and genuine support, we encourage you to apply.

All applications will be handled with the utmost confidentiality. Only shortlisted candidates will be contacted for further discussions.

We are an equal opportunity employer, and we encourage and celebrate diversity in our workplace.