Experienced Service Manager

SERVICE MANAGER DREAM JOB!

Must have proven skills in automotive service & management and be ready to lead a dedicated team and improve the customer experience. We are looking for a talented individual who can achieve these goals as a TRUE LEADER while maintaining a high standard and keep the team focused and motivated. We are a young state-of-the-art store focused on delivering a great customer experience in a positive work environment that is rewarding.

WHAT WE OFFER

Family Owned and Operated
Growth Opportunities
Medical, Dental, and Vision Insurance
Employee vehicle purchase plans
401K and additional benefits

JOB RESPONSIBILITIES

• Train all service/parts staff to promote customer satisfaction.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Set department goals to reach dealership objectives.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Establish and maintain a 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Hire, train and manage service staff.
• Collaborate with dispatcher to ensure optimal shop performance
• Maintain daily, monthly reporting
• Schedule repairs and maintenance of all service equipment.
• Maintain staff training on products and services.
• Work cooperatively with the sales department
• Hiring and supervising all service personnel and measure performance.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to high CSI Index.
• Understand, stay abreast of and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.

JOB REQUIREMENTS

• Prior automotive service management experience or comparable experience
• Strong communication, customer service, leadership, and organizational skills
• Handling customer issues immediately and appropriately to ensure high service standards
• A valid driver’s license

Job Type: Full-time

Experience:

• Service Management: (Required)

License:

Driver's License (Required)

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Referral program

Supplemental Pay:

• Bonus Pay
• Commission Pay

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.'
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Job Type: Full-time

Pay: $70,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Required)

Work Location: In person