Experienced Switchboard Operator - 11am to 11pm

Do you like to help others when they need assistance? Enjoy problem solving and finding solutions under pressure? Do you have a polite and professional telephone manner?

ComXo is the leading UK provider of global switchboard support services, who are looking to recruit a talented and enthusiastic individual to join the team!

As a Switchboard Operator you will have the responsibility of the following tasks:

• Greeting and navigating inbound calls from our ‘virtual switchboard environment'.
• Speak in a clear, polite, and friendly manner.
• Respond to inbound emails in accordance with requirements of the customer.
• Use a bespoke system to direct callers to the correct department or person.
• Handling enquiries and requests in line with our customers’ wishes.
• Conduct yourself with politeness, proficiency, personality, and professionalism at all times.

Requirements of the successful candidate, will have the following:

• Minimum education of A-Level or equivalent.
• Previous experience in switchboard, telephone reception, customer service, or legal sector are essential.
• South American Spanish speakers are desirable (along with additional language allowance)
• Experience of using Microsoft (Word, Excel, Outlook).
• Be able to multi-task (expectation to be able to deal with more than one call at a time).
• Be confident in speaking and writing English.
• Experience working in a fast-paced environment.

What do we offer:

• A competitive salary
• Additional holiday allowance after each year of service
• Extensive training programme with great career opportunities
• Social and wellbeing events
• Employee referral programme
• Free on-site parking
• Company pension

This role is a full-time, 40 hour contract covering flexible hours between 11am to 11:00pm, Monday to Sunday. The salary for this role is £29,476 per annum which includes a Out of Hours allowance of £1,500.

Expected start date: TBC

Please note before moving onto contracted hours, 3 months of training will be provided (9am to 6pm, Monday to Friday), office based. Please DO NOT apply if you cannot commit to these training hours.

Please note if successful in the recruitment process, the employment will be subject to 10 years of references history, proof of education certificates, DBS check, financial adversity and sanctions checks which will be completed upon offers. If you cannot supply this information, you will not be able to be offered employment.

Equality and Diversity at ComXo

At ComXo, we are committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We celebrate diversity in all its forms and are proud to be an equal opportunity employer. We welcome applications from individuals of all backgrounds, experiences, and identities, including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and religion.

We believe that a diverse and inclusive team drives innovation, fosters creativity, and strengthens our ability to serve our clients. If you require any adjustments during the recruitment process, please let us know — we’re here to support you.

Further information can be found in our Equality & Diversity Policy which is available on request.

Job Types: Full-time, Permanent

Pay: £29,476.00 per year

Benefits:

• Company pension
• On-site parking

Application question(s):

• Do you have experience in a switchboard or call centre environment?
• Do you have to give a notice period and if so, how long is your notice?
• Are you able to commit to the training hours (Monday to Friday, 9am to 6pm) for 3 months, office-based, before moving onto contracted hours?
• Are you able to provide all onboarding checks listed in the job ad, including proof of 10 years employment history and education certificates?

Work Location: In person