Experienced Veterinary Client Service Representative and Assistant

We have a wonderful team member in this role that will be moving to California in the spring so we are looking to add in this position with plenty of time to ensure we find the best individual to train in preparation for her departure. This position is a cross-trained position that includes shifts as both an appointment assistant and as a client service representative. This is both a physical and social position, requiring close interactions with both our patients and clients.

Schedule

We are looking for a full-time candidate ideally, but would be open to a stellar part-time candidate for this position. We are open Monday-Friday, 8 am - 5 pm and shifts are scheduled from open to close. Part-time candidates must be able to work at least two of the days in the week listed. Full-time team members work 4 days per week of the Monday-Friday shifts.

All team members work every other Saturday from 8 am - 12:30 pm.

Shifts are scheduled 2 months in advanced with the intention to keep similar schedules to allow all team members predictability for their personal lives. We are very passionate about providing our team with a strong work-life balance.

Skills
This is both a physical and social position, requiring close interactions with both our patients and clients. Ideal candidates are experienced veterinary client service representatives and assistants that will possess a combination of essential skills that enhance their ability to perform effectively in this role:

• Multi-tasking to maintaining a clean and organized facility, distributing inventory, and proper appointment history admission, restraint, and discharge for all patients.
• Detailed organization and medical record keeping.
• Proficient in veterinary terminology to communicate effectively with clients and staff.
• Strong communication abilities to manage appropriate and professional client education.
• Ability to safely work closely with dogs, cats, and small farm animals (goats, sheep, horses).
• Understanding of pet care practices to provide accurate information to clients.
• Ability to lift 50 lbs, work on your feet regularly as this is an active role, and work with dogs, cats, and small ruminants (sheep, goats, alpacas).
• Passion to learn and ability to readily implement new strategies and technology.

Hospital Background
Central Bucks Veterinary Hospital is a modern, technology driven, family-owned hometown practice that opened in Summer of 2023. Since our opening, we have meticulously developed a team that proudly exhibits our main core values that we were founded on, including:

• Respect
• Integrity
• Accountability
• Compassion
• Education

We are located in the heart of Bucks County and pride ourselves on building a team that thrives on mutual respect and empowerment. Our hospital was founded on these principles and we strive to set the bar for our profession – from the medicine we practice, to the professionalism we maintain, to the work environment we share. Our hospital leaders are proudly from the community, are directly invested in the team’s success, and are here to show the positive power of an independently owned practice in a world of corporate consolidation.

Qualifications:

• High school degree
• Bachelor’s degree (preferred)
• Certification and licensure (preferred)
• Experienced veterinary technicians with greater than 3 years of experience required
• Emergency and anesthesia experience required

Attributes:

• Positive attitude
• Respectful
• Problem solver
• Professional communicator
• Collaborative
• Team player
• Eager to teach and learn

Job Types: Full-time or Part-time

Schedule: Four, 9 hour shifts per week with every other Saturday morning shifts (appointments 8:20 am-12 pm).

Benefits:

• Health, dental, and vision insurance
• 401(k) with employer matching
• Paid time off
• Continuing education assistance
• Flexible scheduling
• Privately-owned

Contact:

If you are interested in applying for or learning more about our open positions, please contact us via email at [email protected] and attach your resume. We look forward to hearing from you!

Job Types: Full-time, Part-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Uniform allowance
• Vision insurance

Work Location: In person