Veterinary Care Center

We are a small, established veterinary practice where communication, professionalism, accountability, and genuine care for our clients and patients matter. Because we are a smaller team, every person has an important role in the success of the hospital. We are looking for someone who doesn't simply want to work at a front desk, but who understands the importance of the client experience and takes pride in helping a veterinary practice operate effectively.
The ideal candidate has previous veterinary client service experience along with demonstrated leadership potential, excellent judgment, strong problem-solving abilities, and exceptional written and verbal communication skills.
For the right person, there is opportunity to grow within the practice and take on additional responsibility and leadership over time.
What We're Looking For
Our ideal candidate is someone who:
<ul>
<li>Has previous experience working as a CSR, receptionist, or client service professional in a veterinary hospital or animal healthcare environment</li>
<li>Provides compassionate, professional, and confident client service</li>
<li>Communicates exceptionally well both verbally and in writing</li>
<li>Demonstrates sound judgment and strong problem-solving skills</li>
<li>Can prioritize effectively in a busy environment</li>
<li>Takes initiative rather than waiting to be told what needs attention</li>
<li>Has demonstrated leadership abilities or experience helping guide, train, or support coworkers</li>
<li>Is comfortable addressing concerns and helping resolve difficult client situations professionally</li>
<li>Understands the importance of accurate documentation and clear communication between the front desk and medical team</li>
<li>Is dependable, organized, detail-oriented, and accountable</li>
<li>Accepts feedback well and is equally capable of providing constructive, respectful feedback</li>
<li>Contributes positively to team culture</li>
<li>Is interested in professional growth and increased responsibility</li>
</ul>
Responsibilities
Responsibilities include, but are not limited to:
<ul>
<li>Providing a welcoming and professional experience for clients and patients</li>
<li>Answering and managing incoming telephone calls</li>
<li>Scheduling appointments appropriately based on patient and practice needs</li>
<li>Checking clients and patients in and out efficiently</li>
<li>Collecting and processing payments</li>
<li>Maintaining accurate client and patient information</li>
<li>Documenting client communications clearly and thoroughly</li>
<li>Managing prescription and medical-record requests according to hospital procedures</li>
<li>Communicating appointment instructions, hospital policies, estimates, and other information clearly</li>
<li>Recognizing urgent concerns and appropriately escalating them to the medical team</li>
<li>De-escalating client concerns and involving management when appropriate</li>
<li>Coordinating effectively with veterinarians, technicians, assistants, and other CSRs</li>
<li>Helping maintain efficient front-office workflows</li>
<li>Identifying problems and participating in solutions rather than simply passing issues along</li>
<li>Supporting the training and development of newer team members as appropriate</li>
<li>Helping maintain consistent client-service standards throughout the practice</li>
</ul>
Leadership &amp; Growth
While this position is being hired as a Client Service Representative, we are particularly interested in candidates who have demonstrated leadership ability and would like to continue developing professionally.
Veterinary Care Center is a small practice, which means opportunities for advancement may look different than they do within a large corporate hospital. However, there is meaningful room for the right person to take ownership of responsibilities, contribute ideas, improve systems, help develop team members, and grow into increased leadership responsibilities.
We believe leadership is demonstrated through consistency, communication, accountability, initiative, good judgment, and the ability to positively influence the people around you—not simply through a job title.
Pay: $19.00 - $24.00 per hour
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Employee discount</li>
<li>Flexible schedule</li>
<li>Paid time off</li>
</ul>
Work Location: In person

Experienced Veterinary Client Service Representative

Experienced Veterinary Client Service Representative

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