Experienced Veterinary Customer Service Representative

We are seeking an experienced new team member for a Full-Time position within our hospital as a Customer Service Representative. It is essential that the candidate has experience in the veterinary field given that the position requires working independently at the reception desk.

Our Ideal Candidate:

We are seeking an upbeat, self-starter with customer service and animal handling experience and who has great attention to detail.

If you are passionate about helping animals and like to work within a close knit team and busy workplace, this is the job for you! This is an opportunity to be part of a well respected veterinary hospital in the heart of our much loved village of East Aurora where the connection to our community is our primary focus.

The chosen candidate must be able to interact with a variety of clients with tact and diplomacy, must be friendly and compassionate. This is a full-time position which would average 36 hrs per week. The availability to work 2 Saturday’s a month from 8-4PM is required.

Job Duties:

• Providing quality, professional service to all clients whether in person, over the phone, or through email.
• Readily acknowledges and engages clients and actively listens to their concerns. Serves as liaison between client and DVM.
• Promptly answering phone calls or replying to email messages and efficiently directing questions to the appropriate individuals.
• Demonstrates ability to triage situations and advise a client when an appointment is recommended. Makes reminder calls as necessary.
• Accurately scheduling appointments using our electronic medical records software program (Daysmart)
• Precisely dispensing pharmaceuticals as needed and reviewing label directions with client.
• Using our computer information system to accurately process client payments, and maintain current client/patient records.
• Ensures appropriate forms are completed for euthanasia's, surgeries, etc.
• Providing informative and knowledgeable information to clients regarding our products and services.
• Providing clients with estimates for various procedures and/or surgeries over the phone.
• Accurately processing payments and balancing cash receipts.
• Assisting in maintaining the cleanliness of client areas.
• Performs other related tasks as required.

Job Requirements:

• High School Diploma or Equivalent required, AAS or higher preferred
• A minimum of 2-3 yrs experience in veterinary customer service (with external customers) is required
• Some lifting is required (must be able to lift 40lb)

Why choose to join our team at East Aurora Veterinary Hospital?

Our team values integrity, honesty, and accountability. We have a passion for teaching our pet parents and growing our own knowledge. We believe in collaboration and teamwork!

We are seeking an individual who is enthusiastic to be a part of our hospital as it continues to grow. We are excited to be re-igniting the trust the community has in our hospital that has been serving East Aurora for 100 years, and are seeking like minded individuals.

The position includes:

• Competitive pay commensurate with experience

• Paid Time Off

• Generous Employee Pet Discount

• Uniform

• Medical / Dental / Vision / Life Insurance

• Simple IRA with 3% matching (after 1 yr of employment)

• Frequent food offerings from happy clients!

Please submit both a resume AND cover letter expressing why you feel you would be an asset to our veterinary team when applying for the position. Email your application to [Email hidden] for the attention of Dr Jenni & Jim Tudini.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Uniform allowance
• Vision insurance

Experience:

• Veterinary Customer Service Representative: 2 years (Preferred)

Work Location: In person