Experienced Veterinary Receptionist

We're looking for an experienced veterinary receptionist who takes pride in client service and wants to be the backbone of our clinic's daily operations.

You'll be responsible for:

• Running the front desk – Managing phones, appointments, client check-ins with calm professionalism
• Time management – Juggling multiple priorities AND maximizing slow periods to complete administrative tasks
• Client advocacy – Being the first (and last) voice clients hear; making them feel valued
• Team coordination – Working with our veterinary staff to keep the day running smoothly
• Administrative excellence – Managing records, inventory, finances, and follow-ups with accuracy

You'll also:

• Handle appointment scheduling and patient records in our NectarVet system
• Manage client communications (phone, email, text) with warmth and professionalism
• Process payments and discuss payment options with clients
• Maintain lobby cleanliness and organization
• Follow up with clients post-visit to ensure their pets are doing well
• Use slow clinic hours productively to complete detailed administrative work
• Assisting office manager with daily reporting and office maintenance

WHO WE'RE LOOKING FOR:

✓ 1+ year veterinary reception experience (required)
✓ Strong time management skills – You manage busy periods AND use slow times productively
✓ Client service excellence – You genuinely care about people AND animals
✓ Professional demeanor – You show up looking sharp and act professionally, always
✓ Reliable – Your team depends on you. You show up, on time, ready to work
✓ Organized – You keep systems running smoothly, not haphazardly
✓ Tech-comfortable – You pick up new software quickly and troubleshoot when needed
✓ Empathetic – You stay calm and kind even when clients are stressed, because you understand their pets are family
✓ Problem-solver – You find solutions instead of saying "no"

SCHEDULE:

• 35 hours/week
• Monday-Friday, 8:30 AM – 7:30 PM availability required (some nights may asked to stay a little over)
• Consistent shift schedule (opening or closing rotation)
• Changes only for vacations or clinic coverage

COMPENSATION & BENEFITS:

• $18–$21/hour, depending on experience
• Medical, dental, and vision insurance
• Paid time off
• Continuing education opportunities
• Professional development & training
• Employee pet discount
• Team-oriented, supportive environment

WHY WORK WITH US:

Tender Touch is a privately owned, independent clinic that genuinely cares about animals and their people. We practice VIP client service, which means:

• Every client feels valued, not rushed
• Every pet gets compassionate care
• Your work matters and is appreciated
• We back you up and support your growth

This is NOT a corporate chain. You'll work directly with our owner and team in a clinic where your voice is heard and your effort is recognized.

WHAT SETS YOU APART:

You're the type of person who:

• Doesn't just answer the phone—you make callers feel glad they called
• Notices when a client looks worried and takes an extra moment to help
• Sees a busy day as a challenge to tackle, not a burden to endure
• Takes pride in keeping things organized and running smoothly
• Knows how to use downtime productively – catching up on details while staying alert for clients

HOW TO APPLY:

Ready to join a team where your work is valued and your clients feel like VIPs?

Submit your resume with cover letter and tell us:

• Why you want to work in veterinary medicine
• Your experience with client service (vet or otherwise)
• What "excellent customer service" means to you

Pay: $17.13 - $20.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Continuing education credits
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person