Expert

Job Overview

We are seeking a detail-oriented and client-focused Real Estate & Immigration Expert to manage client files, process applications, and ensure compliance with program requirements. The ideal candidate will provide professional guidance to clients, coordinate with stakeholders, and ensure a smooth and efficient application process while maintaining high levels of accuracy and client satisfaction.

Key Responsibilities:

· Review client profiles and documentation to assess eligibility and ensure compliance with applicable program requirements.

· Follow up with clients via email, phone, and messaging platforms to ensure timely submission of required documents and information.

· Identify documentation or application challenges and recommend suitable alternatives or solutions where applicable. Prepare, organize, and manage client files throughout the application process.

· Coordinate with the finance department regarding client payments and outstanding balances through formal communication channels.

· Conduct quality assurance reviews of applications and supporting documentation prior to submission.

· Prepare and submit real estate and immigration applications to the relevant authorities, partners, developers, or service providers in accordance with program requirements and established procedures.

· Monitor application progress, follow up with relevant authorities, lawyers, developers, partners, and stakeholders, and ensure all post-submission requirements are completed within the required timelines.

· Provide clients with regular updates on the status of their applications and respond to inquiries and complaints in a professional and timely manner.

·  Maintain accurate and up-to-date records, file notes, and pipelines within the CRM system, while strictly following the approved SOPs, workflows, and pipeline requirements for each program

· Escalate complex cases, operational issues, or risks to the Experts Team Leader when necessary.

· Provide real estate and immigration consultations and recommend suitable solutions based on client eligibility.

· Stay up to date with immigration and real estate programs, regulations, policies, projects, and industry developments, and share relevant updates with the concerned departments.

· Advise clients on alternative solutions when they face challenges meeting program requirements or obtaining required documents

· Attend training sessions and continuously develop knowledge of real estate and immigration programs and services.

· Collaborate with consultants, operations coordinators, and external partners to ensure smooth file progression and service delivery.

· Meet departmental KPIs and file processing timelines while maintaining accuracy and client satisfaction.

Required Qualifications

• Bachelor's degree in Business Administration, Law, International Relations, Marketing, or a related field.
• 2–5 years of experience in immigration operations, real estate operations, client services, file processing, or a related field.
• Strong understanding of document review, application processing, compliance requirements, and quality assurance standards.
• Excellent command of Arabic and English, both written and spoken.
• Strong attention to detail, organizational skills, and the ability to manage multiple files and deadlines efficiently.
• Experience using CRM systems and Microsoft Office applications.
• Strong communication and relationship-management skills, with the ability to interact professionally with clients, partners, developers, lawyers, and government authorities.
• Problem-solving mindset with the ability to identify challenges and recommend effective solutions.
• Ability to work independently and collaboratively in a fast-paced environment while meeting departmental KPIs and processing timelines.
• Knowledge of immigration programs, real estate investment processes, and international documentation requirements is an advantage.