Expert Customer Quality Management

Job Description - Controls deployment of LEONI and customer quality strategies and drives quality actions - Leads regular internal and external follow-up meetings and conducts regular customer and plant visits - Ensures that actions are compliant with customer specific requirements (CSR) - Manages customer interface for all quality matters - Takes actions in close consultation with management to ensure customer satisfaction - Follows up rework for customers (customer responsibility) - Supports during pre-production and production - Supports internal and customer audits - Provides support for Q improvements - Is responsible to determine and to negotiate LEONI liability in case of quality complaints (o-km, warranty) - Supports in the determination and negotiation of LEONI's liability in the event of technical complaints (o-km, warranty) - Supports by evaluating and negotiating project-specific requirements with customer - Supports the evaluation of 1st tier Q-Contracts with customer and 1st tier suppliers

Desired Candidate Profile

• Education Level : University Degree
• Language: Fluent German, English & French
• Experience : Experience in quality or manufacturing is a plus
• Communication
• Social & intercultural sensitivity
• Change management
• Target & result orientation
• Motivation & resilience
• Self-organization
• Conflict management
• Teamwork