Expert Software Engineer – ServiceNow

Location: Remote, United States or Canada

Hours: Must align with Eastern Time

Join a healthcare technology organization that is modernizing its ServiceNow platform and expanding into AI-driven capabilities. This hands-on engineering role offers the opportunity to shape platform architecture, solve complex technical challenges, and bring innovative solutions from concept to production.

Key Responsibilities

• Lead complex ServiceNow development projects and platform enhancements.
• Design scalable, secure, and highly available ServiceNow architectures and integrations.
• Configure and customize business rules, client scripts, UI policies and actions, ACLs, notifications, workflows, and service catalogs.
• Support ITSM, ITOM, CSM, Incident, Problem, Change, CMDB, and Service Catalog modules.
• Build integrations using REST, web services, SSO, SAML, LDAP, JDBC/ODBC, FTP/SFTP, and related technologies.
• Identify opportunities to incorporate AI capabilities into the ServiceNow platform.
• Develop proofs of concept for innovative or technically complex solutions.
• Troubleshoot advanced platform issues and provide expert-level technical guidance.
• Manage update sets, deployments, release activities, and peer code reviews.
• Partner with business analysts, project managers, process owners, and global development teams.

Qualifications

• 7+ years of software engineering experience with extensive ServiceNow design and development expertise.
• Strong knowledge of ITIL processes and practical experience with ITSM, ITOM, and CSM.
• ServiceNow Certified System Administrator and Certified Application Developer credentials.
• Experience working within ServiceNow multi-domain environments.
• Proficiency with ServiceNow APIs, integrations, security, and platform architecture.
• Development experience with HTML, CSS, JavaScript, and AngularJS.
• Strong communication, problem-solving, and stakeholder-management skills.
• Bachelor’s degree in computer science, information technology, or equivalent experience.