Expo - Bilingual Preferred

Benefits:

• Employee meal per shift
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Position: Expo

Reports to: Management Team: GM, AGM, Hospitality Manager, and Floor Manager.

Summary: The role of a Restaurant Expo, short for Expeditor, is crucial in ensuring the smooth and efficient flow of operations in a restaurant. The expo acts as a liaison between the kitchen staff and the front-of-house team, playing a pivotal role in coordinating food orders, ensuring accuracy, and maintaining overall quality control.

The primary responsibilities of an Expo include:

1. Order Coordination:

• Receive and organize incoming food orders from the kitchen.
• Verify that each dish meets the established quality standards before it leaves the kitchen.

2. Communication:

• Effectively communicate with the kitchen staff, chefs, and front-of-house team to convey order details, special requests, and timing requirements.
• Facilitate clear communication between the kitchen and serving staff to avoid any misunderstandings or delays.

3. Quality Control:

• Inspect each dish to ensure it meets the restaurant's presentation and quality standards before it is sent to the dining area.
• Check that all components of a dish are included and that it aligns with customer specifications.

4. Timing and Prioritization:

• Coordinate the timing of various dishes to ensure that they are ready to be served simultaneously, maintaining consistency in service.
• Prioritize orders based on dining room traffic, special requests, or specific customer needs.

5. Expedite Service:

• Ensure that all orders are delivered to the correct tables promptly.
• Work closely with servers to manage the pace of service and avoid bottlenecks in the dining experience.

6. Problem Resolution:

• Address any issues or discrepancies in orders promptly and professionally.
• Collaborate with kitchen staff to resolve any challenges related to order accuracy or timing.

7. Organization:

• Maintain an organized and clean workspace to facilitate efficient order handling.
• Keep track of open orders, ensuring that each one is attended to in a timely manner.

8. Menu Knowledge:

• Stay informed about the menu, including ingredients, preparation methods, and any specials.
• Assist servers with any questions they may have about the dishes.

9. Team Collaboration:

• Foster a positive and collaborative working relationship with kitchen and front-of-house staff.
• Provide support to team members during busy periods.

10. Adherence to Policies:

• Follow all restaurant policies, including health and safety regulations, to ensure a safe and clean working environment.

A successful Restaurant Expo is a multitasker with excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced restaurant environment. They play a crucial role in delivering a positive dining experience by ensuring that orders are accurate, well-timed, and meet the restaurant's quality standards.