Export Admin

PT Anya Living International is an established furniture export company serving international markets, particularly the USA and Europe. Our export business continues to grow, supporting our ongoing expansion.

We are expanding our export team and looking for an organised, detail-oriented Export Admin who can manage export documentation, follow up on orders and shipments, and help resolve day-to-day operational issues. In this role, you will work closely with our team, factories, suppliers, and overseas customers to keep orders moving from production through inspection and shipment. We are looking for someone who communicates clearly in English, follows through on outstanding tasks, and takes a practical approach to solving problems.

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Key Responsibilities:

• Manage export documentation: Prepare, check, and coordinate export documents, ensuring accuracy and timely completion for shipment and delivery to the customer's destination.
• Coordinate orders and shipments: Track order progress, production readiness, delivery schedules, and payment status with factories, suppliers, customers, and the internal team.
• Maintain clear communication: Provide accurate updates on orders, inspections, and shipments to suppliers and to customers in the USA, UK, and Europe.
• Follow up on quality and inspections: Coordinate with factories and the relevant team to ensure inspection results meet agreed requirements and outstanding issues are resolved before shipment approval.
• Resolve operational issues: identify documentation discrepancies, production or shipment delays, and product-related problems; work with the team and factories to agree on solutions, escalate when needed, and follow through until resolved.
• Handle customer complaints: Coordinate investigation and corrective action with the relevant team, suppliers, and factories, and keep customers informed of progress.
• Maintain records and reports: Keep order, shipment, payment, and issue records up to date and prepare regular reports as required by management.

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Requirements:

• Good written and spoken English for communication with overseas customers and suppliers.
• Detail-oriented, organised, and willing to learn, with a strong sense of responsibility and follow-through.
• Practical problem-solving skills and the ability to work closely with colleagues, suppliers, and factory teams.
• Good computer literacy and Microsoft Office skills.
• Ability to manage multiple tasks, set priorities, and meet deadlines.
• Experience in furniture export administration is preferred.
• Willingness to travel for business when required

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