Export Business Development Manager / Engineer

Position Sales Coordinator

Location Rabale - Navi Mumbai

Employment Type Full-Time

Department Sales & Business Development

Reporting To Sales Manager / Business Head

Job Summary:

ROKADE Group is looking for a Sales Coordinator to support the Indian sales team in managing enquiries, quotations, customer communication, order processing, follow-ups and sales documentation. The role coordinates with Sales Engineers, Product/Technical Teams, Accounts, Stores and Customers from enquiry through order and delivery.

Key Responsibilities:

Enquiry Management

• Register enquiries from email, website, IndiaMART, TradeIndia, WhatsApp and telephone.
• Understand basic requirements and allocate enquiries to the appropriate Sales/Technical Engineer.
• Maintain enquiry tracker and follow-up.
• Track Enquiry Quotation Follow-up PO Dispatch.

Quotation & Sales Support

• Prepare quotations using approved pricing/formats.
• Share catalogues, datasheets and presentations.
• Coordinate technical specifications and application queries.
• Maintain quotation revisions and records.

Customer Follow-Up

• Follow up quotations and obtain feedback/expected order dates.
• Follow up technical/commercial clarifications.
• Maintain daily/weekly follow-up reports.
• Escalate important or delayed enquiries.

Order & Dispatch Coordination

• Verify POs against quotations and terms.
• Coordinate Accounts, Stores/Production and Logistics.
• Track order through dispatch and share dispatch details.
• Follow up Proof of Delivery where required.

Product Coordination

• Support vibration analysers/meters, dynamic balancing machines, shaft alignment tools, bearing induction heaters, bearing condition monitoring, MCSA, thermography and online condition monitoring products.
• Develop sufficient product knowledge for customer and internal coordination.

CRM & Reporting

• Maintain enquiry, quotation, follow-up, order, customer and sales-pipeline records.
• Track lost enquiries and pending payment/order status.
• Prepare daily/weekly reports.

Qualification & Experience:

Qualification: Graduate / Diploma / Bachelors degree; B.Com/BBA/B.Sc., Mechanical/Electrical Diploma/B.E. or Sales/Marketing qualification preferred
Experience: 1-4 years in sales coordination, industrial sales, technical sales support or engineering products. Freshers with strong communication and willingness to learn may be considered.

Required Skills:

• Excellent English communication and email writing.
• Good Hindi communication.
• MS Excel and Word.
• CRM/ERP knowledge preferred.
• Strong follow-up, customer handling and documentation skills.

KPIs:

Enquiry registration; quotation TAT; follow-up discipline; customer response; PO accuracy; dispatch coordination; CRM accuracy; lost-enquiry tracking; sales-team support.