Export Coordinator - Air

The Export Coordinator - Air supports international air export operations by coordinating shipment activities and ensuring accurate, timely execution. They assist with booking, documentation, and shipment tracking while working closely with customers, carriers, and internal teams. They support on‑time departures and regulatory compliance.

Responsibilities

• Assist with coordinating air export shipments from booking through departure under established procedures.

• Prepare and process air export documentation, including air waybills, commercial invoices, and packing lists.

• Enter and maintain shipment data accurately in CargoWise and other systems.

• Track shipment milestones and update internal systems and customers with status information.

• Communicate with airlines, trucking providers, warehouses, and overseas agents to support shipment execution.

• Follow export compliance requirements, airline rules, and internal SOPs.

• Identify documentation discrepancies or shipment issues and escalate to senior team members for resolution.

• Support rate entry, charge validation, and billing accuracy as directed.

• Respond to customer inquiries related to shipment status and documentation.

• Maintain organized and accurate shipment records.

• Support team workflows during peak volumes or service disruptions.

• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or GED equivalent required; undergraduate degree in logistics, supply chain, business, or a related field preferred.

• Prior experience in logistics, transportation, or related operations roles.

• Basic understanding of air freight and international shipping concepts preferred.

• Experience with CargoWise or similar TMS/forwarding tools or demonstrated ability to learn systems quickly.

• Strong organizational and communication skills.

• Strong attention to detail and time‑management skills.

• Ability to follow defined procedures and meet deadlines.

• Demonstrated discretion and confidentiality in handling and protecting sensitive information.

• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).

• Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.

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