Export Coordinator (International Customer Coordinator)

Role & responsibilities

• Interface between international customer/buyer and sales manager and factory.
• Coordinate for all activities from order generation to delivery, once the sale is concluded Punch in details in the system.
• Track enquiry details, sampling, prices, order placement, shipment & delivery.
• Take feedback from plant and keep international customer/buyer informed of the order status and other details
• Generate & present weekly reports on turnaround time.
• Keep a track of budget & actual buyer wise.
• Follow up on new requirement/enquiry.
• Take care of complete sampling requirement.
• Timely execution of marketing requirement of international customer, coordinating with marketing for designs & plant for execution
• Follow up on complaints, if any and ensure timely closure.
• Co-ordinate with finance for credit notes and claim analysis.
• Ensure that information on movement of SKUs of the buyer are monitored and shared on time.
• Ensure all orders are executed on time.
• Ensure all new development are entered & maintained in system.
• Experience in working on CRM or similar platform and update on Daily Basis to maintain progress of each job on system
• Post Shipment activities to be Monitored and close follow up till delivery of products.
• Payment follow ups with Customer and check on any outstanding payment with accounts.
• Knowledge about third party inspections and documentations required to ensure timely dispatch of orders.
• Should have a sound technical background to understand the nitty-gritty of laminates and other allied products
• Regular follow ups with all departments/Stakeholders involved, for smooth operations