Export - Customer Service

About the Role

We are looking for an experienced professional to manage export shipments and provide end-to-end customer support in a freight forwarding environment.

The candidate will coordinate with customers, overseas agents, shipping lines, transporters, and internal teams to ensure smooth execution of export shipments, on-time delivery, and customer satisfaction.

Key Responsibilities

• Handle end-to-end export shipments from booking to delivery.
• Coordinate with shipping lines, overseas agents, CFS/ICD, and transporters.
• Prepare and verify export documentation, including:
• Invoice
• Packing List
• Bill of Lading (BL)
• Certificate of Origin (COO)
• Other relevant export documents
• Ensure timely communication and provide regular shipment updates to customers.
• Follow up on documentation, approvals, and shipment status.
• Handle customer queries and provide effective solutions.
• Work closely with Operations, Documentation, and Accounts teams for smooth execution.
• Ensure timely shipment execution and customer satisfaction.

Key Skills

• Strong knowledge of export logistics and documentation.
• Good communication and customer-handling skills.
• Ability to manage multiple shipments and priorities.
• Proficiency in MS Excel and Email.
• Knowledge of logistics software is preferred.
• Strong attention to detail.
• Problem-solving mindset.
• Ability to coordinate effectively with customers, shipping lines, overseas agents, transporters, and internal teams.

Candidate Profile

The ideal candidate should have relevant experience in freight forwarding/export logistics, with a strong understanding of export documentation and shipment coordination. The candidate should be customer-oriented, organized, detail-focused, and capable of managing multiple shipments simultaneously.

Pay: ₹10,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

• Fort, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current CTC?

Work Location: In person