Export Customer Service

Key Responsibilities

• Serve as the main point of contact for customer inquiries, issues, and feedback, ensuring timely and professional responses.
• Manage incoming and outgoing shipments accurately and within required timelines.
• Prepare, process, and verify import and export documentation, including Letters of Credit (LC) and Dangerous Goods documentation, ensuring regulatory compliance.
• Coordinate and plan container consolidations to optimize space utilization and cost efficiency.
• Source shipment space based on customer requirements and operational needs.
• Act as the liaison between customers, internal network offices, carriers, transporters, warehouses, and third-party vendors.
• Handle shipping-related inquiries from internal and external stakeholders.
• Identify, troubleshoot, and resolve operational issues, discrepancies, and escalated complaints to ensure smooth and successful cargo delivery.
• Collaborate closely with internal teams to optimize processes, improve operational efficiency, and enhance customer satisfaction.
• Manage invoicing, receipts, and follow up on outstanding payments and collections.
• Develop customized logistics and transport solutions tailored to customers’ needs.
• Drive stronger customer engagement, retention, and upselling opportunities with existing customers.

Requirements

• Diploma or Degree in Supply Chain Management, Logistics, or a related discipline.
• Good knowledge of ocean freight operations, shipping processes, and industry regulations.
• Familiarity with shipping documentation and carrier operations.
• Knowledge and experience in handling Dangerous Goods documentation is an advantage.
• Strong attention to detail, organizational skills, and ability to multitask effectively.
• Able to work independently, commit to long working hours when required, and perform well in a fast-paced environment.