Export Customer Service

Job summary

Act as the primary contact for overseas buyers for agricultural and mineral commodity export orders. Manage end-to-end order follow-up, coordinate with QA, warehouse, logistics and documentation teams, update shipment status, handle enquiries, samples, documentation and customer complaints, and maintain long-term customer relationships.

Min Qualification: Degree Experience Level: Mid level Experience Length: 3 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

• Communicate with international buyers via email, WhatsApp and calls. Answer enquiries about product specs, moisture content, purity, packaging, loading, pricing, delivery schedule, and inspection standards for agricultural and mineral products. Follow up on inquiries and sample requests.
• Track the full order cycle: confirm order, coordinate stock preparation, sampling & inspection, container loading, booking and vessel schedule. Proactively send shipment updates to customers.
• Support the documentation team to verify packing list, commercial invoice, certificate of origin, lab test reports, and other export documents to meet overseas customs requirements.
• Resolve customer complaints and exceptions, including quality disputes, weight discrepancies, and shipment delays; coordinate internal teams to propose solutions and mitigate claim risks.
• Maintain customer database and order logs, keep communication records, and prepare regular progress reports. Collect market feedback on commodity price and quality requirements.
• Liaise with QA, warehouse, freight forwarder, shipping line and finance team for inspection, loading, payment and bill of lading release.

Requirements:

• Minimum qualification of BSc.
• 3 years of previous experience in a similar role.