Export Customer Service Coordinator

Description

The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane

Ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.

Key Responsibilities

• Attending to local and overseas customer’s inquiries pertaining to rates ·
• Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival ·
• Responsible for bookings preparation and tele- marketing for local customer cargoes. ·
• Booking arrangement and follow up container status with carriers of containers. ·
• Dealing with warehouse over container status (change of vessels/departure date etc). ·
• Preparation of railing instructions and liaising with warehouse/truckers ·
• Follow up with shippers of any discrepancy in packages. ·
• Ensure all necessary shipping documents are in place within the given time frame ·
• Coordinate internally with sales and documentation team

Skills, Knowledge and Expertise

• Proficient in Microsoft Office
• Preferably with 1 year similar experience in the Ocean / Air freight industries·
• Basic knowledgeable in NVOCC business will be an added advantage ·
• Able to communicate and write in English