Export Customer Service Coordinator

Description

The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane

Ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.

Key Responsibilities

• Attending to local and overseas customer’s inquiries pertaining to rates ·
• Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival ·
• Responsible for bookings preparation and tele- marketing for local customer cargoes. ·
• Booking arrangement and follow up container status with carriers of containers. ·
• Dealing with warehouse over container status (change of vessels/departure date etc). ·
• Preparation of railing instructions and liaising with warehouse/truckers ·
• Follow up with shippers of any discrepancy in packages. ·
• Ensure all necessary shipping documents are in place within the given time frame ·
• Coordinate internally with sales and documentation team

Skills, Knowledge and Expertise

• Proficient in Microsoft Office
• Preferably with 1 year similar experience in the Ocean / Air freight industries·
• Basic knowledgeable in NVOCC business will be an added advantage ·
• Able to communicate and write in English

About Shipco

Founded in 1988, Shipco has organically grown into one of the world’s leading neutral NVOCCs. Today it is headquartered in Chatham, New Jersey and is a founding member of the Worldwide Alliance.

As a subsidiary of Scan-Group, we are entirely Danish-owned and privately held. Today, our Group is present in over 40 countries worldwide employing more than 3,200 staff in 156 offices.