Export Documentation & Customer Experience Executive

HOT VACANCY | EXPORT DOCUMENTATION & CUSTOMER EXPERIENCE SENIOR EXECUTIVE

Location: Kirti Nagar, New Delhi
Experience: 38 Years
Industry: Freight Forwarding / Logistics
Company: Combined Logistics Solutions Pvt. Ltd.

Were Hiring!

Are you an experienced Export Documentation professional with strong knowledge of shipment coordination and customer handling?

Combined Logistics Solutions Pvt. Ltd. is looking for a skilled Export Documentation & Customer Experience Senior Executive to join our team and manage end-to-end export documentation and shipment coordination.

What You’ll Handle:

Export Documentation – FCL/LCL & Air Shipments
Booking & Shipment Coordination with Shipping Lines, NVOCCs, Consolidators & Airlines
Shipping Instructions (SI) preparation & submission
MBL / HBL draft & final documentation
ODeX, VGM, Shipping Bills & Forwarding Notes
BL Surrender & Invoice Requests
Coordination with CHA & Customs for smooth clearance
ISF & AMS Filing for US Shipments
Shipment tracking & monitoring of ETD, Gate-In, SI Cut-off & BL Cut-off
Coordination with Overseas Agents, Co-loaders, Operations & Finance Teams
Regular shipment updates through Email, WhatsApp & DSR
Handling customer queries related to shipment status, documentation, freight & delivery
Resolving documentation delays, discrepancies & customer issues
Updating shipment details in Logisys / ERP

What We’re Looking For:

• 2–8 years of relevant experience in Export Documentation / Freight Forwarding
• Strong hands-on knowledge of SI, MBL, HBL, ODeX, VGM, Shipping Bills, ISF & AMS
• Good understanding of Customs & Export Procedures
• Experience with Logisys or similar ERP will be an advantage
• Excellent communication, coordination & customer-handling skills
• Good knowledge of MS Excel, Word & Outlook
• Ability to manage multiple shipments and work effectively under strict cut-off deadlines