Export Documentation & Operations Executive (CHA & Freight Forwarding)

Job Summary

Export Documentation & Operations Executive will be responsible for handling export documentation, Shipping Bill processing, customs clearance coordination and forwarding-related activities. The role involves coordinating with clients, shippers, forwarders, CFS, shipping lines and internal teams to ensure accurate documentation, timely clearance and smooth shipment movement.

Key Responsibilities

• Prepare and verify export documentation, checklists, Shipping Bills and supporting documents for shipments.
• Verify Commercial Invoice, Packing List and other required documents and follow up for pending documents/approvals.
• Upload required documents through e-SANCHIT and coordinate Shipping Bill filing through ICEGATE.
• Check Shipping Bill status, examination requirements and LEO completion, and follow up on pending activities.
• Ensure correct HSN/HS codes, export policies and applicable duty benefit schemes are considered in documentation.
• Coordinate with teams, CFS and field operations for export shipment processing.
• Handle export forwarding activities including Form 13, VGM and Handover submissions through ODeX and other applicable portals.
• Coordinate with shippers, forwarders, shipping lines, CFS and transporters for shipment-related activities.
• Respond to client/shipper queries and provide timely shipment and documentation updates.
• Maintain Daily Status Reports (DSR) and proper shipment/documentation records.
• Follow up regularly on pending documentation, customs clearance and operational activities until completion.
• Identify documentation or operational issues and coordinate with concerned teams for timely resolution.
• Escalate critical documentation, customs or shipment-related issues to the reporting manager/management.

Skills & Competencies

• Practical knowledge of Export Documentation, Customs Clearance and Freight Forwarding operations.
• Knowledge of Shipping Bill, e-SANCHIT, ICEGATE, ODeX and relevant shipping line/forwarding portals.
• Knowledge of Form 13, VGM and Handover-related export activities.
• Understanding of HSN/HS codes, export documentation and customs procedures.
• Good coordination and follow-up skills with clients, shippers, forwarders, CFS and shipping lines.
• Good communication and email skills.
• Working knowledge of MS Excel and shipment status reporting.
• Ability to handle multiple shipments, deadlines and documentation accurately.

Experience

• 2 - 4 years of experience in Export Documentation, Customs Clearance, CHA or Freight Forwarding.
• Hands-on experience in export documentation and forwarding operations will be an advantage.

Qualification

• Graduate in any discipline.
• Relevant qualification/certification in Logistics, Import-Export, Customs or Freight Forwarding will be an advantage.