Export Documentation Officer

About the role

The Export Documentation Officer prepares, reviews, and processes export documentation for sea freight and air freight shipments. The role involves coordinating with customers, shipping lines, airlines, overseas agents, and internal departments to ensure export shipments are processed within required timelines.

Key responsibilities

• Prepare export documents, including Shipping Instructions (SI), Bills of Lading (B/L), Air Waybills (AWB), Commercial Invoices, Packing Lists, and other related documents
• Verify the accuracy of shipper and consignee details, cargo descriptions, quantities, weights, measurements, and other shipment information against documents and instructions received from customers
• Coordinate with customers, shipping lines, airlines, overseas agents, and relevant internal departments to ensure export shipments are processed within the required timelines
• Monitor vessel and flight schedules, documentation deadlines, and cargo cut-off times to ensure timely shipment processing
• Prepare and review documents required for export customs clearance, coordinating with the Customs Clearance Department or relevant service providers as necessary
• Monitor shipment status and provide customers with relevant shipment updates and information
• Follow up on the issuance of Bills of Lading (B/L) and Air Waybills (AWB), and coordinate document amendments to ensure accuracy and compliance with customer instructions and applicable requirements
• Update export shipment details in the company's operating system and maintain proper filing of electronic records and original documents
• Verify and follow up on costs related to export documentation, coordinating with the Accounting Department or Operations Team to ensure the accuracy of relevant information
• Resolve documentation-related issues and coordinate with relevant parties to prevent shipment delays, documentation errors, and additional costs