EXPORT IMPORT MANAGER (FREIGHT FORWARDING)

• Oversee and lead end-to-end export and import operations, ensuring compliance, operational efficiency, cost effectiveness and on time shipment delivery.
• Coordinate and maintain strong relationship with customers, shipping lines, airlines, customs brokers/PPJK, agents, vendors and other relevant stakeholders.
• Monitor operational KPI's identify performance gaps and implement corrective actions to achieve business objectives.
• Ensure compliance with applicable export/import procedures, customs regulations and company SOP.
• Monitor operational costs and identify opportunities to improve efficiency without compromising service quality.
• Handle operational escalations and provide effective solutions to shipment, documentation, customs, and delivery issues.
• Identify and implement process improvements to enhance operational efficiency and customer satisfaction.

Qualifications :

• Bachelor’s Degree in any major related to the field
• Minimum of 5 years of experience in Export Import / Logistics in a freight forwarding / Logistics company with prior supervisory or managerial experience preferred.
• Strong understanding of Export Import processes, freight forwarding, domestic logistics and customs procedures.
• Good knowledge of Indonesian customs regulations and applicable export import requirements.
• Strong leadership, communication, negotiation, analytical and problem-solving skills.
• Good command of written and spoken English is preferred.
• Able to work effectively both independently and as a part of a team.
• Willing to be placed in Surabaya

Working hours:

Regular working hours, Monday – Friday

Benefits:

BPJS Kesehatan, BPJS Ketenagakerjaan,  Private Insurance coverage