Export Inside Sales Specialist

We are looking for an Inside Sales Specialist to join our RBS company , based at our Ataşehir office .

• Bachelor’s degree in a relevant field,
• Minimum 3 years of experience in a similar role,
• Good command of written and spoken English,
• Proficiency in MS Office applications,
• Strong analytical thinking and problem-solving skills,
• Customer-oriented with strong verbal and written communication skills,
• Team player who is disciplined, detail-oriented, and results-driven,
• Strong planning, organization, follow-up, and reporting skills.

Position Purpose

To manage export customer orders from quotation through delivery, ensuring accurate SAP processing and effective coordination of production, inventory, logistics, and customer-related operations.

Key Responsibilities

• Manage customer master data and product/SKU creation and updates in SAP, ensuring accurate and up-to-date information.
• Prepare proforma invoices, process customer orders in SAP, and follow up on order status throughout the entire order-to-delivery cycle.
• Coordinate with Logistics on freight rates, transportation details, shipment plans, and delivery schedules to ensure smooth export operations.
• Monitor production, inventory, backlog, shipment status, and delivery timelines, proactively identifying and communicating potential risks or delays.
• Prepare and regularly update SAP-based reports covering sales, orders, volume, revenue, backlog, inventory, and shipments.
• Monitor customer accounts, credit limits, and risk status, and coordinate necessary shipment approvals with relevant stakeholders.
• Keep customers informed about order, shipment, and delivery status and support the timely resolution of operational issues.
• Coordinate quality issues and customer complaints through QDMS and follow up with relevant departments until resolution.
• Manage customer sample inventory and shipment processes and provide operational support for trade fairs and related incentive processes.
• Ensure effective coordination between Sales, Logistics, Production, Planning, Finance, Quality, and other relevant functions throughout customer and order management processes.