Export Manager

Key Responsibilities

1. Export Strategy & Sales Growth

• Develop, implement and execute the export sales strategy aligned with company targets.
• Identify new international markets and opportunities for shoe products.
• Set and monitor sales targets, forecasts, budgets and performance metrics.
• Prepare export sales reports and analyze trends for decision-making.

2. Customer & Distributor Management

• Build and maintain strong relationships with international distributors, agents, retailers, and key clients.
• Negotiate contracts, pricing, payment terms and trade agreements.
• Coordinate product presentations, samples, price lists, and catalogues.
• Resolve client issues and ensure customer satisfaction.

3. Market Research & Product Positioning

• Conduct market research to monitor trends, competitor activity and consumer preferences in target markets.
• Recommend product assortment, pricing strategies and promotional activities based on market insights.
• Provide feedback to design and production teams to adapt products for international demand.

4. Logistics & Supply Chain Coordination

• Oversee export order processing, shipment planning and delivery schedules.
• Coordinate with production, quality control, warehouse and logistics teams to ensure timely delivery.
• Liaise with freight forwarders, customs brokers and shipping partners.
• Track shipments and resolve logistics or documentation issues.

5. Compliance & Documentation

• Ensure compliance with export regulations, international trade laws, customs requirements, and product certification standards.
• Prepare and review export documentation including invoices, packing lists, bills of lading, certificates of origin, insurance, and letters of credit.
• Keep updated on changes in trade compliance requirements.

6. Marketing & Trade Development

• Plan and participate in international trade shows, exhibitions, and business missions.
• Develop export marketing materials, presentations and proposals.
• Collaborate with marketing team for digital export promotion campaigns.

7. Reporting & Administration

• Provide weekly/monthly reports on export operations, pipeline status, and issues.
• Maintain accurate customer and shipment records in CRM ERP systems.
• Monitor credit and collections for export accounts.

Desired Candidate Profile

Skills & Competencies

• Strong negotiation, communication and interpersonal skills.
• Strategic thinking with a results-driven mindset.
• Knowledge of international trade practices, INCOTERMS, export documentation and compliance.
• Familiarity with shoe manufacturing, product categories and market trends preferred.
• Excellent problem-solving and decision-making abilities.
• Ability to work under pressure and meet sales targets.
• Proficiency in MS Office; Odoo/CRM system experience is a plus.
• Multilingual abilities or proficiency in English and key export market languages will be an advantage.

Education & Experience

• Bachelor’s degree in Business Administration, International Trade, Marketing, Supply Chain, or related field.
• 5+ years of export sales (managerial experience), preferably in the footwear industry, or related manufactured goods.
• Proven track record of managing international accounts and achieving export sales targets.
• Experience with freight, customs, and export compliance is desirable.