Export Manager

Position: Manager Export (Business Development Manager) Location: Churchgate

Reporting to: Director

Qualification: MBA Sales & Marketing or Diploma in Exim/ foreign trade

Experience: 8+ Years Manufacturing Industry/Engineering/ Auto/Electrical Manufacturing Company.

JOB PURPOSE:

To Support the Director by generating revenue by increasing and retaining international clients and handling all marketing activities at Surelock Pvt Limited.

JOB RESPONSIBLITIES

Business Development & Sales

• Reconnect with old / inactive export clients and generate repeat business
• Cross-sell and upsell products to existing international customers
• Actively handle and convert all new export inquiries from emails, trade portals, exhibitions, and references
• Develop and execute country-wise and customer-wise export sales strategies
• Negotiate pricing, terms, and contracts with international customers

Client Management

• Maintain strong relationships with existing export clients
• Act as the key point of contact for major international accounts
• Ensure high customer satisfaction through timely communication and resolution of issues

Team Management

• Manage, guide, and monitor a team of Export Executives

• Allocate inquiries and accounts to the team and track follow-ups

• Review individual performance and ensure targets are met

• Train the team on export documentation, customer handling, and sales processes

Export Operations Coordination

• Coordinate with internal teams (production, dispatch, finance) for smooth order execution
• Ensure compliance with export documentation, Incoterms, and regulatory requirements
• Monitor order status, shipment timelines, and payment collections

Reporting & Analysis

• Prepare and present weekly and monthly export sales reports
• Track inquiry-to-order conversion, customer-wise sales, and country-wise performance
• Share pipeline updates, forecasts, and actionable insights with management

Additional Skills

• Excellent knowledge on export - import procedures
• Must have knowledge about latest rules & regulations in export - import, incentives
• Good communication skills Should have command on English (Verbally as well as Written)
• Familiar with SAP System
• Interpersonal skill
• Problem solving ability & work under pressure
• Strong international sales and negotiation skills

Core Competency

• Should have interest in converting an enquiry into an order & zeal to book many orders
• Aggressive to attend enquiries in time and look for new opportunities
• Quick learner